One Stop - Customer Service Assistant

One Stop; Colchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

One Stop is looking for a Customer Service Assistant in Colchester. The role involves providing excellent customer service, helping with store operations, and maintaining store appearance. This position supports flexible work arrangements and offers various colleague benefits, including discounts within One Stop and Tesco.

Benefits

10% discount in One Stop and Tesco stores

20% discount on F&F Clothing in Tesco

Discounts on Tesco Mobile, insurance, and health services

Retirement schemes

Life assurance

Medical insurance

Flexible working options

Qualifications

• Strong customer service skills and readiness to assist.
• Ability to work in a team and handle diverse tasks.
• Awareness of store safety policies and practices.

Responsibilities

• Serving customers with passion and pride.
• Maintaining cleanliness and organization of the store.
• Participating in community and charity events.

Skills

Customer Service

Team Collaboration

Communication

Job description

One Stop • Colchester • Apply by 17-Jul-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing natural and friendly service.
• Encouraging customers to give feedback via the ‘Have Your Say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safety in all work activities.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living the company values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of shifts for accurate pay.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the Think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of managers.
• Completing all relevant training to ensure safety and compliance.
• If applicable, duties include managing the Post Office operations, which require passing a financial and criminal background check.

Flexible Working

We support flexible working arrangements. Please discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work together as one team
• We make things easier

About Us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, and more.

We are committed to inclusivity and accessibility in our recruitment process. For support, please click here.

Please Note

Applicants must be above school leaver age. Find out the school leaver's age for your country here.

Colleague Benefits

• 10% discount in One Stop and Tesco stores
• 20% discount on F&F Clothing in Tesco
• Discounts on Tesco Mobile, insurance, and health services
• Additional benefits including retirement schemes, life assurance, medical insurance, and flexible working options