One Stop - Customer Service Assistant

One Stop; Hockley Heath; On-site; GBP 20,000 - 24,000; Full time

Job summary

One Stop recherche un Customer Service Assistant pour rejoindre son équipe. Vous jouerez un rôle clé dans les opérations quotidiennes, en fournissant un excellent service client et en maintenant l'apparence du magasin. Ce poste offre des possibilités de travail flexible et de nombreuses réductions pour les employés.

Benefits

10% de réduction chez One Stop

10-15% de réduction chez Tesco et Tesco Café

20% de réduction sur les vêtements F&F

Accès à des réductions exclusives

Avantages supplémentaires incluant pension et assurance maladie

Qualifications

• Âge minimum requis est le niveau de sortie de l'école.
• Expérience dans un environnement de vente au détail est avantageuse.

Responsibilities

• Fournir un excellent service à la clientèle.
• Gérer les opérations quotidiennes du magasin.
• Maintenir un environnement de magasin propre et organisé.

Skills

Service client

Responsabilité

Travail d'équipe

Job description

One Stop • Hockley Heath • Apply by 21-Jun-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, delivering great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying your training to ensure safe working practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at the start and end of your shift for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions at self-service checkouts, explaining your actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially running the shift in absence of your Shift Leader or Store Manager.
• Following all safety and legal training to ensure a safe store environment.
• If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Please discuss your needs during the application process, whether you’re starting your career, caring for someone, nearing retirement, or balancing other commitments.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier

About Us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, Parcelshop, bill payments, lottery, vending, and more. We are committed to inclusivity and accessibility in our recruitment process.

Note

Applicants must be of school leaver’s age or older. For details, please check local school leaving age requirements.

Colleague Benefits

• 10% discount in One Stop
• 10-15% discount at Tesco & Tesco Café
• 20% discount on F&F Clothing in Tesco Stores
• Discounts on Tesco Mobile, insurance, and health services
• Access to exclusive deals and savings
• Additional benefits including pension, life assurance, medical insurance, flexible working options, and wellbeing support