Service Coordinator

Just Recruitment Group; Great Dunmow; On-site; GBP 30,000 - 42,000; Full time

Job summary

The Just Recruitment Group Ltd is recruiting a Service Helpdesk Coordinator for a client based in Great Dunmow, Essex, a leading producer of specialist equipment worldwide. Operational hours are Monday to Friday 8.00am - 6.00pm with a rota for alternate 8.00am - 5.00pm or 9.00am - 6.00pm.

One weekend in four is required (Sat 8.00am - 4.00pm, Sun 8.00am - 1.30pm) paid at time and a half. Key duties include handling breakdown reports from customers, processing parts orders, updating account call

Responsibilities

• Receive calls from customers to report breakdowns
• Receive and process parts orders
• Update Key Account call reports as required
• Invoicing third party contractors when required for service/installation works
• Dispatch calls to Field Service Technicians
• Raise quotations and chase when outstanding
• Issuing daily/weekly call reports to relevant customers
• Raise purchase orders as required

Job description

The Just Recruitment Group Ltd is currently recruiting for a Service Helpdesk Coordinator for their client based in Great Dunmow, Essex, who are a leading producer of specialist equipment worldwide.

Operational hours Monday to Friday 8.00am - 6.00pm (Rota for alternate working either 8.00am - 5.00pm or 9.00am - 6.00pm)

1 weekend in 4 (Saturdays 8.00am - 4.00pm and Sundays 8.00am - 1.30pm) paid at time and a half.

Duties will include:

• Role will involve receiving calls from customers to report breakdowns
• Receiving and processing parts orders
• Update Key Account call reports as required
• Invoicing third party contractors when required for service/installation works
• Dispatch calls to Field Service Technicians
• Raise quotations and chase when outstanding
• Issuing of daily/weekly call reports to relevant customers
• Raise purchase orders as required