Membership Support Advisor - Heston

David Lloyd; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free Club Membership for you and your 

family!

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

and Personal Training.

Opportunities for Career Advancement

Wagestream App: Get paid on demand!

Access to Benefits Suite.

Job summary

David Lloyd is seeking a passionate Member Support Advisor to handle member queries across chat, telephone and email, delivering timely, accurate responses and excellent service.

This on-site role is based at our Heston membership hub, with structured hours and opportunities for career advancement and access to member perks.

Qualifications

• Experience in outbound calling and handling customer queries.
• Exceptional customer service skills.
• Drive to hit targets and deliver results.
• Resilient in a fast-paced environment.
• Excellent communication and organisation skills.

Responsibilities

• Handle member queries via chat, telephone and email as part of the Member Support team.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to provide quality service and support.
• Work onsite at the Heston hub with defined shifts (9:00–17:00 or 10:00–18:00).

Skills

Outbound calling

Customer service

Target driven

Resilient under pressure

Communication

Organisation

Job description

Would you like to join Europe’s leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our Heston David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members.This role is based in one of our Membership Hubs, with working hours of either 9:00–17:00 or 10:00–18:00, offering a consistent and structured working pattern.

*This is an on site role, located at our Heston membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
• Exceptional customer service skills
• A drive to hit targets
• Resilient with the ability to thrive in a fast-paced environment
• Excellent communication and organisation skills
• You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!