On-Site Luxury Private Shopping Manager: Lead & Elevate

Harrods; Greater London; In loco; GBP 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Harrods in Knightsbridge is seeking a Private Shopping Department Manager to lead a team of Private Shopping Assistants and deliver exceptional client experiences for our international clientèle. You will set standards, optimise workflows, and coach the team to achieve luxury service and commercial goals.

This is a fully on-site role, requiring visible leadership, discretion, and the ability to build lasting relationships with clients and partners across the business to maintain Harrods'

Competenze

• Proven leadership experience in luxury retail or client services.
• Strong people development and coaching skills.
• Exceptional communication and interpersonal abilities.
• Excellent attention to detail and organisational skills.
• Problem-solving mindset with a client-centric approach.
• Ability to build strong relationships across teams and with clients.

Mansioni

• Lead, inspire, and develop a high-performing team of Private Shopping Assistants.
• Set clear expectations, standards, and vision to drive service excellence and commercial success.
• Oversee the end-to-end client journey to ensure a consistently exceptional experience.
• Collaborate with Lead Private Shopping Manager to review capacity and optimise team structure.
• Identify and nurture talent, supporting internal development and external hiring where needed.
• Curate engaging training and development opportunities with central learning teams and brand partners.
• Act as a brand ambassador, maintaining professionalism and client service standards.

Conoscenze

Leadership

People development

Communication

Organisational skills

Problem-solving

Client relationship building

Strumenti

CRM tools

Descrizione del lavoro

Harrods in Knightsbridge is seeking a Private Shopping Department Manager to lead a team of Private Shopping Assistants and deliver exceptional client experiences for our international clientèle. You will set standards, optimise workflows, and coach the team to achieve luxury service and commercial goals.

This is a fully on-site role, requiring visible leadership, discretion, and the ability to build lasting relationships with clients and partners across the business to maintain Harrods'