Luxury Retail Stock & Client Experience Coordinator

Harrods; Knightsbridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

Harrods is seeking a Personal Shopping Coordinator in Knightsbridge to support Personal Shoppers and ensure a seamless client journey through stock coordination and operational tasks.

You'll work closely with Personal Shoppers, handle stock movement across departments, and coordinate dispatch and returns while upholding till and security procedures. This is a fully on-site role, five days a week, with a focus on exceptional customer service.

Qualifications

• Experience in a retail or operational support role.
• Strong systems and till knowledge; capable of processing transactions accurately.
• Able to multitask and manage competing priorities, calls and emails.
• Solid understanding of stock management and inventory processes.
• Excellent communicator; builds relationships across teams.
• Proactive, solutions-focused approach to problem-solving.
• Comfortable handling stock and moving products in a physical role.

Responsibilities

• Coordinate stock movement across departments to ensure efficient delivery.
• Oversee stock counts and timely returns to Concession and Own Bought departments
• Maintain stock accuracy and resolve discrepancies
• Coordinate stock between Harrods locations, including dispatch and collection points
• Process transactions, handle client orders, and prepare items for dispatch
• Follow compliance and security procedures, including till operations and stock protocols
• Support Personal Shoppers with operational tasks to deliver a seamless client experience

Skills

Retail experience

Till knowledge

Multitasking

Stock management

Communication

Problem solving

Physical role

Job description

Harrods is seeking a Personal Shopping Coordinator in Knightsbridge to support Personal Shoppers and ensure a seamless client journey through stock coordination and operational tasks.

You'll work closely with Personal Shoppers, handle stock movement across departments, and coordinate dispatch and returns while upholding till and security procedures. This is a fully on-site role, five days a week, with a focus on exceptional customer service.