Private Shopping Department Manager

Harrods; Greater London; Sur place; GBP 70 000 - 100 000; Plein temps

Résumé du poste

Harrods in Knightsbridge is seeking a Private Shopping Department Manager to lead a team of Private Shopping Assistants and deliver exceptional client experiences for our international clientèle. You will set standards, optimise workflows, and coach the team to achieve luxury service and commercial goals.

This is a fully on-site role, requiring visible leadership, discretion, and the ability to build lasting relationships with clients and partners across the business to maintain Harrods'

Qualifications

• Proven leadership experience in luxury retail or client services.
• Strong people development and coaching skills.
• Exceptional communication and interpersonal abilities.
• Excellent attention to detail and organisational skills.
• Problem-solving mindset with a client-centric approach.
• Ability to build strong relationships across teams and with clients.

Responsabilités

• Lead, inspire, and develop a high-performing team of Private Shopping Assistants.
• Set clear expectations, standards, and vision to drive service excellence and commercial success.
• Oversee the end-to-end client journey to ensure a consistently exceptional experience.
• Collaborate with Lead Private Shopping Manager to review capacity and optimise team structure.
• Identify and nurture talent, supporting internal development and external hiring where needed.
• Curate engaging training and development opportunities with central learning teams and brand partners.
• Act as a brand ambassador, maintaining professionalism and client service standards.

Connaissances

Leadership

People development

Communication

Organisational skills

Problem-solving

Client relationship building

Outils

CRM tools

Description du poste

## Private Shopping Department ManagerApply: Knightsbridge: Full time: Posted Today: End Date: December 12, 2026 (29 days left to apply): VAC- 53046Harrods Private Shopping delivers a world-class, highly personalised service to our most valued clients, consistently exceeding expectations and redefining luxury retail experiences. Our ambition is clear: to be *the* ultimate luxury shopping and lifestyle destination globally. Within our Client Delivery function, we build, nurture and grow relationships with an international client base, ensuring every interaction is seamless, thoughtful, and expertly executed. As a Private Shopping Department Manager, you will play a pivotal role in driving operational excellence and leading our team of Private Shopping Assistants to deliver an outstanding client journey from start to finish. **About the Role** This is a people-first leadership role where success is defined by the success of your team and the experiences they create for our clients. You will:* Lead, inspire, and develop a high-performing team of Private Shopping Assistants, ensuring they reach their full potential* Set clear expectations, standards, and vision to drive both service excellence and commercial success* Oversee the seamless execution of the end-to-end client journey, ensuring a consistently exceptional experience* Reporting into the Lead Private Shopping Manager, you will partner to review capacity and optimise team structure across business units* Identify and nurture talent, supporting both internal development and external hiring where needed* Curate engaging training and development opportunities, collaborating with central learning teams and brand partners* Act as a brand ambassador, maintaining the highest standards of professionalism, discretion, and client service This role is fully on site, working 5 out of the 7 days a week. Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. ## **About You** You are a confident, solutions-focused leader with a passion for delivering outstanding luxury experiences. You bring a strong balance of operational expertise and people leadership, and you thrive in a fast-paced, client-centric environment. You will have:* A self-motivated and proactive mindset* Strong leadership and people development skills* Excellent communication and interpersonal abilities* High attention to detail and organisational skills* A versatile and adaptable approach to problem-solving* The ability to build strong relationships and influence across teams **About Us** Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. **Our Promise to You** Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. **Uniquely You** Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods. **Additional Information:****Time Type:**Permanent**Department:**Private Shopping (Vanessa Maxton)