It Analyst Field Support Engineer- Portsmouth, England, Uk

Axiom Technologies; Plymouth; On-site; GBP 24,000 - 36,000; Full time

Job summary

Axiom Technologies in Plymouth is seeking a capable IT support specialist to coordinate on-site and on-call assistance for end-users within our desktop computing environment.

You will diagnose and resolve L1/L2 endpoint and connectivity issues, assist with device lifecycle management, and execute site deployments in line with defined ITIL processes.

The role emphasizes accurate ticketing, documentation, and collaboration with site leaders and technical teams to keep services running smoothly.

Qualifications

• Hands-on IT support experience in operationally sensitive environments.
• Clear updates to users, site leaders and technical teams.
• Structured troubleshooting of L1/L2 endpoint, app and connectivity issues.
• Strong ticketing, documentation and follow-through in ITSM tools.
• Collaborative team player with ownership mindset in a complex site.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices, and local services.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues.
• Support device lifecycle management (build, deploy, maintain, replace).
• Execute site changes and deployments per defined processes and risk controls.
• Maintain accurate asset records, documentation, and high-quality ticketing.

Skills

End-user support

ITIL

Troubleshooting

Teamwork

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Requirement:

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.
• Execute site changes and deployments in line with defined processes, standards, and risk controls.
• Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Experience:

• Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
• Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.
• Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues
• Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.
• Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment