It Analyst, Field Support Engineer- Amersham, England, Uk

Axiom Technologies; Amersham; On-site; GBP 25,000 - 38,000; Full time

Job summary

Axiom Technologies is seeking an on-site L1/L2 IT support resource to assist end users within the desktop computing environment. The role involves troubleshooting endpoints, collaboration tools and connectivity issues, and supporting device lifecycle management to ensure users have reliable technology.

The ideal candidate is hands-on, customer-focused, and demonstrates strong ITIL discipline with accurate ticketing and documentation across a complex site.

Qualifications

• Hands-on IT support experience in operationally sensitive environments.
• Customer-focused communicator with clear updates and trust-building.
• Structured troubleshooter for L1/L2 endpoint, app, and connectivity issues.
• Process-driven with strong ITIL discipline and high-quality ticketing/documentation.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices and local services to restore productivity.
• Diagnose and resolve endpoint, collaboration and connectivity issues to minimize downtime.
• Support device lifecycle management (build, deploy, maintain, replace) to ensure ready-to-use tech.
• Execute site changes and deployments following defined processes and risk controls.
• Maintain asset records, documentation and high-quality ticketing in ITSM tools.

Skills

L1/L2 IT support

End-user support

ITIL

Ticketing

Communication

Tools

ITSM tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Requirement:

• Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
• Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.
• Execute site changes and deployments in line with defined processes, standards, and risk controls.
• Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.

Experience:

• Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
• Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.
• Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues
• Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.
• Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment