On-Site IT Services Coordinator – Liverpool

The City of Liverpool College; West Kirby; Sur place; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Generous holiday allowance

Pension scheme

Employee Benefits Platform

Health & wellbeing support

Medicash health plan

Life assurance

Travel benefits

Flexible working

Professional development

College staff benefits

Résumé du poste

The City of Liverpool College is seeking an IT Services Officer to join the IT Services team in Liverpool. Reporting to the IT Operations Manager, you will provide on-site IT support, manage site resources, and deploy hardware and software to support teaching and learning.

You will respond to IT issues, maintain software licences, and ensure SLAs are met while contributing to health and safety, data security, and customer service standards across college centres.

Qualifications

• Experience delivering quality IT service standards.
• Experience installing and configuring Microsoft operating systems and applications on desktop equipment.
• Technical knowledge of network protocols, especially TCP/IP.
• Hands-on troubleshooting of IT desktop hardware.
• Excellent interpersonal and communication skills.

Responsabilités

• Provide general 1st/2nd/3rd line IT support on-site.
• Deploy hardware and software to support teaching and learning.
• Maintain the software catalogue and current licences.
• Ensure SLAs are adhered to.
• Support Teaching & Learning technologies (Tech Enhanced Learning).
• Carry out routine maintenance and record-keeping for IT resources.
• Transport goods and set up IT sites across college locations.
• Assist in ensuring reliable operation of IT systems and services.

Connaissances

1st/2nd/3rd line support

Microsoft OS install/config

TCP/IP knowledge

Desktop hardware troubleshooting

Interpersonal communication

Outils

VMware Horizons

Office 365

Description du poste

The City of Liverpool College is seeking an IT Services Officer to join the IT Services team in Liverpool. Reporting to the IT Operations Manager, you will provide on-site IT support, manage site resources, and deploy hardware and software to support teaching and learning.

You will respond to IT issues, maintain software licences, and ensure SLAs are met while contributing to health and safety, data security, and customer service standards across college centres.