On-Site IT Proximity Engineer - Industrial & Warehouse Tech

Everience Benelux; Goole; On-site; GBP 32,000 - 42,000; Full time

Job summary

Everience is seeking an IT Proximity Engineer to join an international industrial organization in Goole. The role focuses on on-site Level 1 proximity support for end-user technologies and enhanced Level 1/2 hardware support across production, warehouse and logistics environments, with regular travel between Goole and Northallerton.

Ideal candidates will have experience in proximity/site support or field engineering, strong hardware diagnostic skills, and familiarity with Windows 11, Microsoft

Qualifications

• Experience in an IT proximity, site support, field engineering or Level 1 support role, ideally within a manufacturing, warehouse or multi-site environment.
• Practical experience supporting industrial or operational IT equipment is highly desirable.
• Strong hardware fault-finding, diagnostic and problem-solving skills.
• Sound knowledge of Windows 11, Microsoft 365, computer hardware, peripherals and basic network connectivity.
• Ability to diagnose industrial hardware issues and recognise when escalation to infrastructure, application, network or security specialists is required.
• Experience using a Service Desk platform, preferably ServiceNow, and working within ITIL-based processes.
• Strong organisational, customer-service and communication skills, with the ability to work independently and collaborate with remote teams and suppliers.
• Full UK driving licence and access to a vehicle, with regular travel between Goole and Northallerton.

Responsibilities

• Proximity IT support across Goole and Northallerton, acting as local intervention point when issues cannot be resolved remotely.
• Level 1 support for end-user devices, including PCs, laptops, mobile phones, printers and peripherals.
• Enhanced Level 1 & 2 hardware diagnosis and support for industrial equipment, including touchscreens, vehicle-mounted tablets, label printers, RF and mobile scanners, scales and industrial workstations.
• Resolve hardware, workstation, peripheral and local connectivity issues within the defined support scope, escalating specialist infrastructure, network, application or security issues as required.
• First-line and client-device support for Microsoft 365, Teams telephony, SAP and other applications, with enhanced local support for SAP RF devices and associated warehouse hardware.
• Configure, stage, install, deploy, replace and relocate approved IT equipment across office, production, warehouse and vehicle environments.
• Support user lifecycle activities, including new-user setup & IT induction, moves/transfers and leavers, in line with Group procedures.
• Perform basic physical connectivity checks, cable testing and approved patching, maintaining accurate port and connection documentation.
• Complete defined equipment and environmental checks, escalating concerns relating to connectivity, capacity, temperature or power.
• Maintain accurate asset, stock and CMDB records and manage local equipment, spares and consumables.
• Act as a key local contact for urgent production, warehouse and industrial IT hardware incidents.
• Record incidents, requests, actions and technical information accurately within the ITIL-based ServiceNow environment.
• Support IT projects and deployments through local device rollouts and "hands and eyes" assistance for specialist technical teams and suppliers.
• Followsecurity policies, technical standards, change procedures and site safety requirements.

Skills

Windows 11

Microsoft 365

Hardware fault-finding

ServiceNow

ITIL

Communication skills

UK driving license

Education

IT-related certification or apprenticeship

Tools

ServiceNow

Windows imaging

Job description

Everience is seeking an IT Proximity Engineer to join an international industrial organization in Goole. The role focuses on on-site Level 1 proximity support for end-user technologies and enhanced Level 1/2 hardware support across production, warehouse and logistics environments, with regular travel between Goole and Northallerton.

Ideal candidates will have experience in proximity/site support or field engineering, strong hardware diagnostic skills, and familiarity with Windows 11, Microsoft