IT Engineer

Reed; Hull and East Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

Reed is seeking an IT Support Engineer for a 12-month fixed-term contract to deliver on-site user support across multiple sites in East Yorkshire. The role focuses on hardware deployment, troubleshooting and supporting production and warehouse operations.

The candidate should be proficient in Windows 11, Microsoft 365, and ITIL-based processes, with a strong emphasis on customer service and the ability to travel across sites in Yorkshire.

Qualifications

• Proficient with Windows 11 and Microsoft 365 environments.
• Strong hardware diagnostic and troubleshooting skills.
• Familiarity with ITIL processes and service desk tools.

Responsibilities

• Provide on-site IT support across multiple sites.
• Support PCs, laptops, printers, mobiles and peripherals.
• Diagnose hardware, connectivity and device issues.
• Support industrial/operational technology in manufacturing settings.
• Configure, deploy, replace and relocate IT equipment.
• Assist with user onboarding and leaver processes.

Skills

Windows 11

Microsoft 365

Hardware troubleshooting

Networking basics

ITIL

Service desk

UK driving licence

Independent worker

Education

IT certifications

Tools

ITSM platform

Job description

IT Support Engineer (12-Month FTC) £30,000-£40,000

Location: East Yorkshire with occasional travel across Yorkshire
Contract: 12-Month Fixed Term Contract
Salary: £30,000-£40,000

Overview

A manufacturing organisation is seeking an IT Support Engineer to provide on-site technical support across multiple locations. The role focuses on end-user support, hardware deployment, troubleshooting, and supporting operational technology within production and warehouse environments.

Key Responsibilities

• Deliver on-site IT support for users and devices across multiple sites.
• Support PCs, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware and connectivity issues.
• Support industrial and warehouse technology, including scanners, label printers, touchscreens, handheld devices, and workstations.
• Configure, deploy, replace, and relocate IT equipment.
• Assist with user onboarding, moves, and leavers processes.
• Maintain asset records, stock levels, and documentation.
• Log and manage incidents and service requests via an ITSM platform.
• Provide local support for IT projects, upgrades, and deployments.
• Escalate infrastructure, application, network, and security issues where appropriate.

Required Experience

• Previous experience in IT support, desktop support, field engineering, or site support.
• Strong hardware troubleshooting and diagnostic skills.
• Good knowledge of Windows 11, Microsoft 365, computer hardware, and basic networking.
• Experience using Service Desk/ticketing systems and working within ITIL-based environments.
• Strong communication and customer service skills.
• Ability to work independently across multiple locations.
• Full UK driving licence and willingness to travel.

Desirable

• Experience supporting manufacturing, warehouse, or operational technology environments.
• Exposure to SAP, warehouse scanning devices, industrial printers, or mobile computing equipment.
• Relevant IT qualifications or certifications (Microsoft, CompTIA, ITIL, etc.).

Ideal for: An IT Support Engineer looking for a varied hands-on role supporting both office users and operational technology in a manufacturing environment.