IT Engineer - Goole

Principal IT; Goole; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Favourable holiday allowance

On-site role with travel to Northall

Job summary

Principal IT is seeking an IT Proximity Engineer to provide Level 1/2 hardware and on-site IT support across two sites in Goole, with weekly travel to Northallerton. You will diagnose, deploy and maintain IT equipment, assisting production, warehouse and logistics environments.

The role requires Windows 11, Microsoft 365 skills, and a strong hardware mindset, with a valid UK driving licence and on-site availability. Travel between sites is regular.

Qualifications

• 1st/2nd line on-site IT support across two sites.
• Strong hardware troubleshooting and diagnostic skills.
• Good knowledge of Windows 11 and Microsoft 365.
• Understanding of basic networking and physical connectivity.
• Experience in manufacturing/warehouse environments is desirable.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Provide 1st/2nd line on-site IT support across two sites.
• Troubleshoot Windows 11, Microsoft 365, Teams, PCs, laptops, mobiles, printers and peripherals.
• Support industrial/warehouse technology including RF scanners and vehicle-mounted devices.
• Deploy, configure, replace and relocate IT equipment across environments.
• Log and manage incidents through ITSM platform such as ServiceNow.
• Escalate complex network, infrastructure and security issues.

Skills

IT support

Field engineering

Hardware troubleshooting

Windows 11

Microsoft 365

Networking basics

Communication

Education

ITIL Certification (Desirable)

Tools

ServiceNow

Job description

IT Proximity Engineer - £35,000/£40,000 per annum - Goole

Principal IT are working with a global player in the natural chemistry sector that are looking for an IT proximity engineer to join their team.

You will provide Level 1 proximity support for general end-user technology, alongside enhanced Level 1 and Level 2 hardware support for industrial, production, warehouse and logistics environments.

The role will be primarily based in Goole with occasional travel to Northallerton, with travel between the two sites typically required one day per week.

You will act as the local technical point of contact when issues cannot be resolved remotely by the central Service Desk. You'll provide on-site diagnosis, equipment deployment, hardware troubleshooting and local technical intervention across office, production, warehouse and logistics environments.

What You’ll Do

• Provide 1st/2nd line on-site IT support across two sites.
• Troubleshoot Windows 11, Microsoft 365, Teams, PCs, laptops, mobiles, printers and peripherals.
• Support industrial/warehouse technology including RF scanners, vehicle-mounted tablets, touchscreens, label printers, scales and industrial workstations.
• Deploy, configure, replace and relocate IT equipment across office, production and warehouse environments.
• Support user onboarding, moves and leavers.
• Carry out basic network connectivity, cabling and patching checks.
• Maintain IT assets, stock, CMDB and technical documentation.
• Support urgent production and warehouse IT incidents.
• Log and manage incidents through an ITSM platform / ServiceNow.
• Provide hands-and-eyes support for infrastructure teams, projects and third-party suppliers.
• Escalate complex network, infrastructure, application and security issues appropriately.
• Follow ITIL, security, change-control and site safety procedures.

What We're Looking For

• Experience in IT Support, IT Proximity, Field Engineering or Site Support.
• Strong hardware troubleshooting and diagnostic skills.
• Good knowledge of Windows 11, Microsoft 365 and computer hardware.
• Understanding of basic networking and physical connectivity.
• Experience supporting users in a manufacturing, warehouse, logistics or multi-site environment is highly desirable.
• Experience with an ITSM/Service Desk platform; ServiceNow is advantageous.
• Strong communication, organisation and customer-service skills.
• Full UK driving licence and access to a vehicle.

Desirable

• IT, Microsoft, CompTIA or ITIL qualification/certification.
• Experience with SAP/RF devices, warehouse scanners, industrial printers, touchscreens or vehicle-mounted equipment.
• Experience supporting industrial/operational IT environments.

The Package:

If successful our client is offering a salary between £35,000 & £40,000 per annum, favourable holiday allowance, plus many more.