IT Engineer

Reed Technology; Goole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A manufacturing organisation is seeking an IT Support Engineer to provide on-site technical support across multiple locations. The role focuses on end-user support, hardware deployment, troubleshooting, and supporting operational technology within production and warehouse environments.

The role requires strong hardware diagnostic skills, knowledge of Windows 11 and Microsoft 365, experience with ITIL-based service desks, and a willingness to travel across Yorkshire with a UK driving licence.

Qualifications

• Proven hardware troubleshooting and diagnostic skills.
• Solid knowledge of Windows 11 and Microsoft 365.
• Experience with ITIL-based service desks and ticketing systems.

Responsibilities

• Deliver on-site IT support for users and devices across multiple sites.
• Support PCs, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware and connectivity issues.
• Support industrial and warehouse technology and devices.
• Configure, deploy, replace and relocate IT equipment.
• Assist with user onboarding, moves and leavers processes.
• Maintain asset records and documentation.
• Log and manage incidents via an ITSM platform.
• Provide local support for IT projects, upgrades and deployments.
• Escalate infrastructure, application, network, and security issues where appropriate.

Skills

Hardware troubleshooting

Windows 11

Microsoft 365

ITIL

Customer service

Communication

Multi-site support

Networking basics

Education

Microsoft, CompTIA, ITIL certifications

Tools

Service Desk software

Ticketing systems

Job description

IT Support Engineer (12-Month FTC) | £30,000-£40,000

Location: East Yorkshire with occasional travel across Yorkshire

Contract: 12-Month Fixed Term Contract

Salary: £30,000-£40,000

Overview

A manufacturing organisation is seeking an IT Support Engineer to provide on-site technical support across multiple locations. The role focuses on end-user support, hardware deployment, troubleshooting, and supporting operational technology within production and warehouse environments.

Key Responsibilities

• Deliver on-site IT support for users and devices across multiple sites.
• Support PCs, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware and connectivity issues.
• Support industrial and warehouse technology, including scanners, label printers, touchscreens, handheld devices, and workstations.
• Configure, deploy, replace, and relocate IT equipment.
• Assist with user onboarding, moves, and leavers processes.
• Maintain asset records, stock levels, and documentation.
• Log and manage incidents and service requests via an ITSM platform.
• Provide local support for IT projects, upgrades, and deployments.
• Escalate infrastructure, application, network, and security issues where appropriate.

Required Experience

• Previous experience in IT support, desktop support, field engineering, or site support.
• Strong hardware troubleshooting and diagnostic skills.
• Good knowledge of Windows 11, Microsoft 365, computer hardware, and basic networking.
• Experience using Service Desk/ticketing systems and working within ITIL-based environments.
• Strong communication and customer service skills.
• Ability to work independently across multiple locations.
• Full UK driving licence and willingness to travel.

Desirable

• Experience supporting manufacturing, warehouse, or operational technology environments.
• Exposure to SAP, warehouse scanning devices, industrial printers, or mobile computing equipment.
• Relevant IT qualifications or certifications (Microsoft, CompTIA, ITIL, etc.).

Ideal for

An IT Support Engineer looking for a varied hands-on role supporting both office users and operational technology in a manufacturing environment