Field IT Support Engineer – On‑Site & Customer-Facing

Emplyfy; Leighton Buzzard; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary between £30,000 and £40,000 per

40 days' annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer in the United Kingdom to deliver hands-on technical support across a diverse tech stack. The role involves traveling to customer sites, troubleshooting faults, and carrying out maintenance activities while ensuring service levels are met.

You will manage tickets, provide timely updates, and escalate incidents as needed, contributing to a highly responsive support function with a strong emphasis on customer satisfaction.

Qualifications

• 5+ years IT experience
• Cyber Essentials and GDPR security standards implementation
• Microsoft 365 administration (Email, SharePoint, Teams, OneDrive)
• Intune and RMM technologies experience
• Network installation and maintenance (switches, routers, APs, DHCP, DNS, TCP/IP, VLANs, firewalls)
• Experience working with external suppliers/service providers
• Follow IT best practices
• Windows Server 2016/2019/2022 including Group Policy
• Azure administration and implementation
• Windows 10/11 and Mac systems
• Client-specific builds, imaging and deployment
• Strong communication skills and a customer-focused approach
• Ability to investigate and resolve problems with minimal supervision
• Collaborative and reliable teamwork

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
• Manage incoming support tickets and requests through the Service Desk platform.
• Keep customers informed about progress and resolution times in accordance with SLAs.
• Escalate serious or business-critical incidents when required.
• Plan and manage daily priorities to ensure work is completed efficiently.
• Monitor customer systems and environments and ensure their technology supports business requirements.
• Install, configure, test, maintain and repair IT equipment and software.
• Maintain clear records of technical activity, ticket updates and outstanding tasks.
• Deal with urgent incidents both remotely and on-site.

Skills

Customer-focused approach

Strong communication

Troubleshooting

Teamwork

Tools

Microsoft 365

Intune

RMM

Azure

Windows Server 2016/2019/2022

Windows 10/11

Mac systems

Job description

Emplyfy is seeking an experienced Technical Support Engineer in the United Kingdom to deliver hands-on technical support across a diverse tech stack. The role involves traveling to customer sites, troubleshooting faults, and carrying out maintenance activities while ensuring service levels are met.

You will manage tickets, provide timely updates, and escalate incidents as needed, contributing to a highly responsive support function with a strong emphasis on customer satisfaction.