On-Site IT Service Engineer – End-User Support (London)

Salt Digital Recruitment; City of Westminster; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave

On-site role – dress code policy: work

Job summary

Salt Digital Recruitment is seeking an IT Service Engineer to provide responsive, on-site end-user IT and infrastructure support at our London site. You will diagnose and resolve incidents, support devices, and contribute to security and continuity activities while working with regional and global IT teams.

The role emphasizes on-site delivery five days a week, with occasional travel to other London sites and potential for responsibility growth within the IT service engineering pathway.

Qualifications

• A relevant post-school qualification, apprenticeship or equivalent practical IT experience.
• Typically two or more years' experience providing end-user IT support in a professional environment.
• Good practical knowledge of Microsoft technologies, including Windows, Active Directory, Microsoft 365, Office, Exchange and Intune.
• Working knowledge of collaboration tools, video conferencing, endpoint security and core networking concepts.
• Proven ability to troubleshoot desktop hardware, peripherals, mobile devices and common software issues independently.
• Experience working with service-management processes, ticket queues, asset records and technical documentation.
• Awareness of information-security, access-control and operational-risk requirements.

Responsibilities

• Deliver on-site end-user support five days a week, responding promptly and professionally to incidents and service requests.
• Independently diagnose and resolve a broad range of technical issues, escalating complex or high-impact matters appropriately.
• Support end-user systems and equipment, including computers, mobile devices, telephony, video conferencing, printers, scanners and network connectivity.
• Install, configure and upgrade approved hardware, software and systems in line with change and security procedures.
• Monitor and maintain IT systems, investigate recurring issues and contribute to practical service improvements.
• Support user onboarding, access changes, equipment allocation and asset disposal per processes.
• Maintain accurate asset records, validated documents, knowledge articles and support procedures.
• Apply Group IT policies, security controls and risk-management requirements consistently in day-to-day support.
• Contribute to security checks, disaster recovery exercises and testing activities with the IT team.
• Deliver end-user guidance and training, helping users adopt technology safely and effectively.
• Share knowledge and provide practical support to junior or apprentice colleagues.
• Collaborate with regional and global IT teams to provide broader site support when required.

Skills

Windows

Active Directory

Microsoft 365

Intune

Office

Exchange

ITSM / ticketing

Security awareness

Networking basics

Troubleshooting

Education

IT-related qualification or apprenticeship

Tools

Microsoft Teams

Asset management systems

Ticketing systems

Job description

Salt Digital Recruitment is seeking an IT Service Engineer to provide responsive, on-site end-user IT and infrastructure support at our London site. You will diagnose and resolve incidents, support devices, and contribute to security and continuity activities while working with regional and global IT teams.

The role emphasizes on-site delivery five days a week, with occasional travel to other London sites and potential for responsibility growth within the IT service engineering pathway.