Customer‑Focused IT Support Technician – Bristol & HPC Site

Capgemini; West of England; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Digital learning access

Employee networks (OutFront, CapAbilty

Disability Confident Employer

Job summary

Capgemini is seeking an IT support professional to deliver high-quality first-line helpdesk support across multiple UK sites. You will troubleshoot Windows and Microsoft 365 issues, assist with hardware, mobile devices and printers, and document incidents in ITSM systems.

The successful candidate will be organised, proactive and able to manage competing priorities with a collaborative approach to end-user service delivery.

Qualifications

• Experience delivering first-line IT support in a fast-paced business environment.
• Strong technical foundation and problem-solving skills across Windows, M365, hardware and networking basics.
• Experience using ITSM/ticketing systems and maintaining documentation.

Responsibilities

• Provide Level 1 IT assistance to end users across multiple sites.
• Troubleshoot hardware and software issues and escalate where required.
• Maintain accurate asset records and documentation in ITSM tools.

Skills

Windows OS

Microsoft 365

Hardware

Networking basics

ITSM

Ticketing systems

English fluency

CAPgemini UK knowledge

Tools

ITSM tools

CAD familiarity

Job description

Capgemini is seeking an IT support professional to deliver high-quality first-line helpdesk support across multiple UK sites. You will troubleshoot Windows and Microsoft 365 issues, assist with hardware, mobile devices and printers, and document incidents in ITSM systems.

The successful candidate will be organised, proactive and able to manage competing priorities with a collaborative approach to end-user service delivery.