IT Support Technician – First-Line Helpdesk & User Support

Capgemini Engineering; West of England; On-site; GBP 30,000 - 42,000; Full time

Job summary

Capgemini is seeking a customer-focused IT professional to deliver excellent user support and first-line IT assistance across Windows, Microsoft 365, hardware, mobile devices, printers, and workplace technologies.

You will be highly organised, proactive, and able to manage competing priorities while maintaining a collaborative approach to supporting end users and colleagues. Prior ITSM/ticketing experience and strong communication are essential.

Qualifications

• Proven IT support experience in a Helpdesk/Service Desk or IT Technician role, providing Level 1 end-user support.
• Experience diagnosing and resolving common hardware and software issues with clear documentation.

Responsibilities

• Provide first-line IT support to end users and manage incidents through ITSM or ticketing systems.
• Troubleshoot a range of hardware and software issues, including Windows, Microsoft 365, devices, and printers.
• Communicate effectively with users at all levels and document solutions for future reference.

Skills

Windows

Microsoft 365

Hardware

Mobile devices

Printers

ITSM tools

Documentation

Asset records

Customer service

Communication

Organisation

Tools

Ticketing systems

Job description

Capgemini is seeking a customer-focused IT professional to deliver excellent user support and first-line IT assistance across Windows, Microsoft 365, hardware, mobile devices, printers, and workplace technologies.

You will be highly organised, proactive, and able to manage competing priorities while maintaining a collaborative approach to supporting end users and colleagues. Prior ITSM/ticketing experience and strong communication are essential.