Onsite 2nd Line IT Support Engineer – London

CORE; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private healthcare

Employee Assistance Programme (EAP)

Monthly WFH allowance

Life Assurance: 5x annual salary

Cycle-to-work scheme

Catered quarterly & annual socials

Travel and accommodation allowance

Job summary

Core, a London-based managed services provider, is seeking a 2nd Line Support Engineer / Field Engineer to join the Service Desk and work on-site with a client in London. The role emphasizes delivering high-quality IT support and ensuring client satisfaction.

You will provide 1st and 2nd line support for software and hardware, log incidents in ITSM, install hardware and software, and collaborate with cross-functional teams. Four days per week onsite at the client site (EC3V 9AA).

Qualifications

• Proven IT support experience in-house or MSP.
• Strong verbal and written communication skills.
• Excellent troubleshooting for software/hardware; explain tech to non-technical users.
• Experience with Windows 10/11 and Office 365.

Responsibilities

• Provide 1st and 2nd line IT support and service requests.
• Log incidents with high first-time fix rate in ITSM.
• Install hardware and software; support mobile devices.
• Collaborate with other teams; assist with escalation.
• Document resolutions in knowledge base and update service documentation.
• Support project delivery and adhere to ITIL standards.

Skills

IT support

Communication

Troubleshooting

Windows OS / Office 365

Education

MCSE / MCSA / MCPs

Tools

PowerShell

Azure

Windows Defender

Intune

Job description

Core, a London-based managed services provider, is seeking a 2nd Line Support Engineer / Field Engineer to join the Service Desk and work on-site with a client in London. The role emphasizes delivering high-quality IT support and ensuring client satisfaction.

You will provide 1st and 2nd line support for software and hardware, log incidents in ITSM, install hardware and software, and collaborate with cross-functional teams. Four days per week onsite at the client site (EC3V 9AA).