On-Site Field Systems Engineer

Jonas Software; United Kingdom; Remote; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company car

Phone

Laptop

25 days annual leave

Pension 5% EE and 5% ER

Life Assurance 4x base salary

Private Health Insurance Cashplan

Cycle to Work scheme

Electric/Hybrid Vehicle scheme

Discounted gym membership

Discounted high street retailer scheme

Job summary

Intelligent Counting in the UK is seeking a Field Services Engineer to deliver on-site installation, maintenance and repair of visitor counting systems across client locations. You will install hardware, test systems, perform site surveys, troubleshoot on-site or remotely, and coordinate with internal teams.

The role requires a clean driving license, strong technical skills, and a customer-focused approach; flexibility for out-of-hours support.

Qualifications

• Experience in a field-based technical support or installation role and working at heights.
• Strong knowledge of performing installations (heritage sector an advantage), IP networks, and Wi-Fi technologies.
• Proficiency in Microsoft Windows environments and MS Office Suite.
• Ability to identify, troubleshoot and repair hardware issues.
• Excellent planning and organisational skills; ability to manage multiple priorities.
• Strong communication and interpersonal skills for effective client interaction.
• Problem-solving mindset with the ability to make sound decisions under pressure.

Responsibilities

• Install, configure, and test hardware systems, including people counting sensors and peripherals.
• Conduct site surveys to assess requirements for safe and efficient installations.
• Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients.
• Carry out scheduled maintenance and system upgrades.
• Maintain accurate documentation of all service activities, including reports and timesheets.
• Liaise with internal teams to coordinate project timelines and resolve escalations.
• Ensure compliance with company standards and health & safety regulations during all field activities.
• Represent the company professionally, delivering timely and courteous service.
• Participate in weekend on-call rotation for remote support.

Skills

Field-based technical support

Working at heights

IP networks

Wi-Fi technologies

Windows environments

MS Office Suite

Customer service

On-site diagnostics

Job description

Intelligent Counting in the UK is seeking a Field Services Engineer to deliver on-site installation, maintenance and repair of visitor counting systems across client locations. You will install hardware, test systems, perform site surveys, troubleshoot on-site or remotely, and coordinate with internal teams.

The role requires a clean driving license, strong technical skills, and a customer-focused approach; flexibility for out-of-hours support.