Security Systems Field Engineer (On-Call)

Pointer Ltd; Scotland; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Employee referral scheme

Company vehicle

Life assurance

Private GP services

Annual flu jab

Employee discount scheme

Job summary

Pointer Ltd. is seeking a highly motivated Service Engineer to inspect, maintain, and install security systems including intruder alarms, CCTV, and access control across the UK, with a focus on Scotland per relocation notes.

You will manage your workload, deliver expert customer service, and contribute to system reliability and satisfaction. Ideal candidates have 3+ years in security/electrical roles, relevant qualifications, a full driving license, and are eligible to work in the UK.

Qualifications

• Relevant qualification or equivalent experience in the electrical or security industry.
• At least 3 years of experience in the security and/or electrical industry.
• Proven experience in a service environment, particularly in security systems.
• Proven track record and strong knowledge of installing and maintaining security systems, such as; IDS (Galaxy), IP CCTV, Fire Alarm Systems, and Access Control Systems.
• Customer‑focused with a commitment to end‑to‑end project ownership.
• In‑depth knowledge of current products and technologies within the security industry.
• An ambassador for the Pointer brand and a strong advocate of company values.
• Current full driving license.
• Must be eligible to work in the UK.

Responsibilities

• Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure optimal performance and security.
• Manage your own workload efficiently, prioritising tasks to meet service and installation deadlines.
• Diagnose faults, repair issues, and replace components as necessary to ensure systems operate reliably and efficiently.
• Complete all necessary documentation promptly and accurately, ensuring adherence to company policies and industry regulations.
• Keep your vehicle fully stocked with essential tools and materials, ensuring maximum efficiency on-site.
• Provide exceptional customer service, offering expert advice and support while maintaining a professional, approachable demeanour.
• Continuously seek to improve service delivery, identifying opportunities for enhancing customer satisfaction and operational efficiency.

Skills

Customer service

Problem solving

Communication

Time management

Education

Electrical or security industry qualification

Tools

IDS (Galaxy)

IP CCTV

Fire Alarm Systems

Access Control Systems

Job description

Pointer Ltd. is seeking a highly motivated Service Engineer to inspect, maintain, and install security systems including intruder alarms, CCTV, and access control across the UK, with a focus on Scotland per relocation notes.

You will manage your workload, deliver expert customer service, and contribute to system reliability and satisfaction. Ideal candidates have 3+ years in security/electrical roles, relevant qualifications, a full driving license, and are eligible to work in the UK.