Field Services Engineer: Onsite Installations & Support

Jonas Software; Bath; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

10 days rolling sick plan

Pension with 5% employee and employer contribution

Life Assurance 4x base salary

Private Health Insurance

Cycle to Work scheme

Discounted gym membership

Job summary

A leading provider of visitor analytics solutions in the UK is seeking a skilled Field Services Engineer. Responsibilities include installation and maintenance of hardware systems, on-site support, and troubleshooting technical issues. The ideal candidate possesses expertise in IP networks, excellent problem-solving abilities, and a commitment to customer service. Competitive salary of £30,000–£35,000 with benefits including company car and flexible working options.

Qualifications

• Proven experience in delivering technical support in field environments.
• Strong troubleshooting and repair skills for hardware systems.

Responsibilities

• Install, configure, and test hardware systems including sensors.
• Conduct site surveys for installations and diagnose technical issues.
• Maintain documentation of service activities and comply with health and safety regulations.

Skills

Field-based technical support experience

Installation knowledge (heritage sector advantage)

IP networks expertise

Wi-Fi technologies

Microsoft Windows proficiency

Excellent problem-solving skills

Strong communication skills

Education

Clean, valid driving licence

Job description

A leading provider of visitor analytics solutions in the UK is seeking a skilled Field Services Engineer. Responsibilities include installation and maintenance of hardware systems, on-site support, and troubleshooting technical issues. The ideal candidate possesses expertise in IP networks, excellent problem-solving abilities, and a commitment to customer service. Competitive salary of £30,000–£35,000 with benefits including company car and flexible working options.