Field Service Engineer — Onsite IT & EPoS Hardware (Travel)

nGeneration Limited; Warrington; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company Van and Fuel Card

Training Opportunities

19.6 Days Annual Leave

Company Events & Team Parties

Employee of the Quarter

Job summary

nGeneration Limited is seeking a Field Service Engineer to visit customer sites across the UK to install, refurbish, and maintain EPoS and related IT equipment. You will repair hardware, fix configuration issues, and ensure clear client communication.

After completing induction, you will cover daily on-site visits, handle on-site equipment swaps, and travel to various client locations including Warrington and surrounding areas.

Qualifications

• Experience in installing EPoS within the retail or hospitality industry would be ideal.
• Additional EPoS installation training will be provided.
• Essential requirement: Willingness to travel to client sites daily.
• Previous experience as an IT Network Engineer, or Telecoms/Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

Responsibilities

• Conduct daily visits to client locations for break/fix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other IT equipment.
• Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
• Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
• Troubleshoot and resolve technical, hardware, or software issues during site visits, escalating to the appropriate team when necessary.

Skills

IT support experience

EPOS experience

Job description

nGeneration Limited is seeking a Field Service Engineer to visit customer sites across the UK to install, refurbish, and maintain EPoS and related IT equipment. You will repair hardware, fix configuration issues, and ensure clear client communication.

After completing induction, you will cover daily on-site visits, handle on-site equipment swaps, and travel to various client locations including Warrington and surrounding areas.