On-Site Facilities & Operations Coordinator

JLL; Bourne End; On-site; GBP 38,000 - 56,000; Full time

Job summary

JLL is seeking a Facilities/Operations professional to ensure outstanding customer service and smooth site operations across our Bourne End properties. You will support the Facilities Lead, coordinate work orders, maintain safety records and help deliver KPIs under the Master Service Agreement.

You will liaise with occupiers, manage budgets and assist with service charge variance reporting. This role requires strong communication and organisational skills in a dynamic facilities environment.

Qualifications

• Experience in property/FM with client facing roles.
• Experience in housekeeping and building mechanical systems.
• Strong organizational and communication skills, both written and verbal.
• Ability to manage stakeholders and deliver client KPIs.

Responsibilities

• Deliver excellent customer service to meet client expectations.
• Build and develop effective relationships with customers at all levels.
• Support reception by covering breaks and absence as required by the RFM/Client.
• Ensure issues from site inspections or customer complaints are resolved promptly.
• Manage Work Orders via Corrigo platform and keep records up to date.
• Support Facilities Lead in budgeting, reporting and site records.

Skills

Stakeholder management

Client facing experience

Organization skills

Communication skills

Driven to achieve results

Corrigo CMMS

Tools

Corrigo CMMS

Job description

JLL is seeking a Facilities/Operations professional to ensure outstanding customer service and smooth site operations across our Bourne End properties. You will support the Facilities Lead, coordinate work orders, maintain safety records and help deliver KPIs under the Master Service Agreement.

You will liaise with occupiers, manage budgets and assist with service charge variance reporting. This role requires strong communication and organisational skills in a dynamic facilities environment.