Facilities coordinator

Jones Lang LaSalle Incorporated; Bourne End; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Jones Lang LaSalle (JLL) seeks a Facilities Coordinator to support on-site operations at Bourne End, Buckinghamshire. You will manage customer service, drive client KPIs, and oversee day-to-day facilities activities, including safety records and helpdesk coordination.

The role requires strong communication and stakeholder management in a global real estate environment. On-site at a client site with responsibilities spanning inspections, budgets, and coordination with occupiers and contractors; a

Qualifications

• Solid stakeholder management skills and an ability to understand business ideas.
• Experience working in property or facilities management with client-facing duties.
• Strong organisation and excellent communication skills, both verbal and written.

Responsibilities

• Deliver excellent customer service to meet client expectations and maintain effective relationships with customers at all levels.
• Assist Facilities Lead in site management, budgeting, service charges, and day-to-day operations; ensure health & safety documentation is up to date.

Skills

Stakeholder management

Communication skills

Organisation

Client facing experience

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities and Deliverables

• Customer Service – Deliver excellent customer service to meet client expectations. Build and develop effective relationships with customers at all levels. Support reception by covering breaks and absence as required by the RFM/Client Site Operations Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner. Manage assigned Work Orders received via Corrigo platform. Ensure we are delivering client KPIs as identified within the agreed LCA (Local Country Agreement) Keep accurate and update records of health & safety files plan. Process and control purchase orders, invoices, and work orders. Provide cover for the Facilities Lead during periods of absence. Support the completion of reports and documentation to meet required deadlines. Carry out regular site inspections and log any issue on helpdesk ticketing system. Visit sites and properties in accordance with the site visit programme issued by the RFM.
• Facilities (property/portfolio) Management – Supporting the RFM and Facilities Lead to: Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement. Ensure that on-site management of the properties is undertaken in accordance with JLLs policies. Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s). Assist Facilities Lead in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices. Perform minor housekeeping tasks, such as painting, furniture set up, cable management, etc. Establish and maintain proper site records in accordance with best practice rules. Visit sites and properties in accordance with the site visit programme issued by the facilities Lead.

Required Qualifications, Skills, and Experience

Solid stakeholder management skills and an ability to understand business ideas. Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background. Experience in housekeeping, construction, building mechanical systems. Strong organisation skills and excellent communication skills, both verbal and written Driven to achieve results. This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.

Location: On-site –Bourne End, Buckinghamshire, GBR

Location: On-site –Buckinghamshire, GBR

Equal Opportunity Employer and Accommodation

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.