Facilities coordinator

JLL; Bourne End; On-site; GBP 38,000 - 56,000; Full time

Job summary

JLL is seeking a Facilities/Operations professional to ensure outstanding customer service and smooth site operations across our Bourne End properties. You will support the Facilities Lead, coordinate work orders, maintain safety records and help deliver KPIs under the Master Service Agreement.

You will liaise with occupiers, manage budgets and assist with service charge variance reporting. This role requires strong communication and organisational skills in a dynamic facilities environment.

Qualifications

• Experience in property/FM with client facing roles.
• Experience in housekeeping and building mechanical systems.
• Strong organizational and communication skills, both written and verbal.
• Ability to manage stakeholders and deliver client KPIs.

Responsibilities

• Deliver excellent customer service to meet client expectations.
• Build and develop effective relationships with customers at all levels.
• Support reception by covering breaks and absence as required by the RFM/Client.
• Ensure issues from site inspections or customer complaints are resolved promptly.
• Manage Work Orders via Corrigo platform and keep records up to date.
• Support Facilities Lead in budgeting, reporting and site records.

Skills

Stakeholder management

Client facing experience

Organization skills

Communication skills

Driven to achieve results

Corrigo CMMS

Tools

Corrigo CMMS

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities and Deliverables

Customer Service

• Deliver excellent customer service to meet client expectations.
• Build and develop effective relationships with customers at all levels.
• Support reception by covering breaks and absence as required by the RFM/Client

Site Operations

• Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner.
• Manage assigned Work Orders received via Corrigo platform.
• Ensure we are delivering client KPIs as identified within the agreed LCA (Local Country Agreement)
• Keep accurate and update records of health & safety files plan.
• Process and control purchase orders, invoices, and work orders.
• Provide cover for the Facilities Lead during periods of absence.
• Support the completion of reports and documentation to meet required deadlines.
• Carry out regular site inspections and log any issue on helpdesk ticketing system.
• Visit sites and properties in accordance with the site visit programme issued by the RFM.

Facilities (property/portfolio) Management - Supporting the RFM and Facilities Lead to:

• Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement.
• Ensure that on-site management of the properties is undertaken in accordance with JLLs policies.
• Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s).
• Assist Facilities Lead in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices.
• Perform minor housekeeping tasks, such as painting, furniture set up, cable management, etc.
• Establish and maintain proper site records in accordance with best practice rules.
• Visit sites and properties in accordance with the site visit programme issued by the facilities Lead.

Required Qualifications, Skills, and Experience

• Solid stakeholder management skills and an ability to understand business ideas.
• Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a corporate FM background.
• Experience in housekeeping, construction, building mechanical systems.
• Strong organisation skills and excellent communication skills, both verbal and written
• Driven to achieve results.

This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.

Location:

On-site –Bourne End, Buckinghamshire, GBR

Location:

On-site –Buckinghamshire, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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