On-Site Deskside Support Engineer: Career Growth

Getronics; Wellingborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading ICT integrator in Wellingborough is seeking a Deskside Support Engineer to provide local support and enhance customer satisfaction. The role requires strong communication skills and proficiency in desktop support, particularly with Windows 10 & 11 and Microsoft Office suite. Candidates should have the ability to take initiative in a fast-paced environment and manage customer issues effectively. This full-time position offers growth opportunities along with various benefits including flexible perks and a pension scheme.

Benefits

25 days holiday plus bank holidays

Employee Referral Scheme

Private medical cover after 12 months

Qualifications

• Relevant experience in a customer service environment.
• Hands-on experience in IT Customer Service providing break/fix support.
• ITIL knowledge, particularly in IT Service Operations.

Responsibilities

• Perform local workplace support activities proficiently.
• Provide Smart hands support for network hardware.
• Manage escalations and customer issues effectively.

Skills

Strong communication skills

Extensive desktop support skills with Windows 10 & 11

Analytical capability

Ability to take initiative

Organized and time-managed

Tools

Microsoft Office suite

Endpoint Manager (Ivanti)

Sophos

Job description

A leading ICT integrator in Wellingborough is seeking a Deskside Support Engineer to provide local support and enhance customer satisfaction. The role requires strong communication skills and proficiency in desktop support, particularly with Windows 10 & 11 and Microsoft Office suite. Candidates should have the ability to take initiative in a fast-paced environment and manage customer issues effectively. This full-time position offers growth opportunities along with various benefits including flexible perks and a pension scheme.