On-site Customer Support Advisor (Foodservice)

Sysco GB; Aylesford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Employee discount on food

Pension

Career development opportunities

Job summary

KFF – Site based Aylesford is seeking a Customer Support Advisor to provide excellent service to external and internal customers by phone, email and web chat. You will handle orders with accuracy, resolve issues, and liaise across departments to meet KPIs and customer expectations.

Offering £28,110 per year plus benefits, pension and career development, the role requires 8-hour shifts (08:30–18:00) on a 5-from-7 rota including weekends.

Qualifications

• Previous office/customer service environment required.
• Excellent attention to detail.
• Confident problem solving and decision-making skills.
• Self-motivated with a desire to exceed set standards.

Responsibilities

• Process all orders with accuracy of data entry and fulfill customer requirements.
• Achieve set sales & service KPIs in line with KFF requirements.
• Develop and maintain department structure to understand impact of customer service.
• Develop and maintain customer relationships through effective communication and problem solving.
• Have detailed knowledge of allocated customers’ business, expectations and requirements.
• Act as first point for customer issues and liaise with other departments for fast solutions.
• Take ownership of customer queries and keep systems updated.
• Ensure all customer comments/complaints are processed per the KFF procedure.

Skills

Customer service

Attention to detail

Problem solving

PC literate

Job description

KFF – Site based Aylesford is seeking a Customer Support Advisor to provide excellent service to external and internal customers by phone, email and web chat. You will handle orders with accuracy, resolve issues, and liaise across departments to meet KPIs and customer expectations.

Offering £28,110 per year plus benefits, pension and career development, the role requires 8-hour shifts (08:30–18:00) on a 5-from-7 rota including weekends.