Part-Time Customer Support Advisor – Foodservice Excellence

Medina Food Services Limited; Carisbrooke; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Generous discounts on food

Generous holiday allowance

Pension plan

Career opportunities within Sysco

Job summary

Medina Foodservice seeks a part-time Customer Support Advisor to join our Contact Centre on a 6 month secondment. The role covers order processing, KPIs, and building strong customer relationships while working 25 hours weekly across shifts from 6 AM to 4 PM.

You will be the first point of contact for customers, handle inquiries, and liaise with internal teams to ensure timely resolutions. A passion for service, attention to detail, and PC proficiency are essential.

Qualifications

• Experience in an office or customer service environment.
• Passion for delivering excellent customer service.
• Strong attention to detail.
• Confident problem-solving and decision-making skills.
• Self-motivated with a drive to exceed expectations.
• Proficient in PC usage.

Responsibilities

• Process all orders and collections accurately, ensuring customer inquiries are handled promptly.
• Meet set KPIs, answering calls in a timely manner to align with company targets.
• Understand the impact of customer service across the business and maintain department structure.
• Build and nurture customer relationships through effective communication and problem-solving.
• Gain in-depth knowledge of your allocated customers' businesses and their expectations.
• Act as the first point of contact for customer issues, investigating and collaborating for swift resolutions.
• Take ownership of customer queries, ensuring timely updates and coordination with other departments.
• Process customer comments, complaints, and correspondence according to our procedures.
• Maintain effective communication with customers and schedule callbacks as needed.
• Collaborate with internal departments to ensure smooth processes.

Skills

Customer service

Communication

Attention to detail

Problem solving

Self-motivation

PC proficiency

Job description

Medina Foodservice seeks a part-time Customer Support Advisor to join our Contact Centre on a 6 month secondment. The role covers order processing, KPIs, and building strong customer relationships while working 25 hours weekly across shifts from 6 AM to 4 PM.

You will be the first point of contact for customers, handle inquiries, and liaise with internal teams to ensure timely resolutions. A passion for service, attention to detail, and PC proficiency are essential.