Part-Time Customer Support Advisor (Orders & Inquiries)

Medina Food Services Limited; Newport; Vor Ort; GBP 16.000 - 20.000; Teilzeit

Benefits dieser Stelle

Rewards scheme

Pension

Discounts on food

Generous holiday allowance

Recognition awards

Career opportunities

Zusammenfassung

Medina Foodservice Limited is seeking a part-time Customer Support Advisor in Newport to handle orders, respond to emails and calls, and support Sales Executives with weekly orders. The role requires excellent customer service, data accuracy and proactive problem-solving.

The position operates 25 hours per week with shifts around 6am–4pm and some weekend work on a rota basis, in a small team environment. Competitive benefits and pension are included.

Qualifikationen

• Previous office or customer service experience is required.
• Strong attention to detail and a proactive approach.
• Excellent communication and problem-solving abilities.
• Comfortable using PC and data entry systems.

Aufgaben

• Process orders and manage customer enquiries via phone and email.
• Meet KPI targets and maintain accurate data entry.
• Support field-based Sales Executives with appointment bookings.
• Maintain customer relationships and resolve issues promptly.
• Coordinate with internal departments to ensure smooth processes.

Kenntnisse

Customer service

Data entry

Communication

Problem solving

Attention to detail

PC literacy

Tools

CRM systems

Jobbeschreibung

Medina Foodservice Limited is seeking a part-time Customer Support Advisor in Newport to handle orders, respond to emails and calls, and support Sales Executives with weekly orders. The role requires excellent customer service, data accuracy and proactive problem-solving.

The position operates 25 hours per week with shifts around 6am–4pm and some weekend work on a rota basis, in a small team environment. Competitive benefits and pension are included.