Customer Service Advisor - 6 month Secondment

Medina Foodservice; Newport; Vor Ort; GBP 16.000 - 20.000; Teilzeit

Benefits dieser Stelle

Rewards scheme

Pension

Discounts on food

Generous holiday allowance

Recognition awards

Career opportunities

Zusammenfassung

Medina Foodservice Limited is seeking a part-time Customer Support Advisor in Newport to handle orders, respond to emails and calls, and support Sales Executives with weekly orders. The role requires excellent customer service, data accuracy and proactive problem-solving.

The position operates 25 hours per week with shifts around 6am–4pm and some weekend work on a rota basis, in a small team environment. Competitive benefits and pension are included.

Qualifikationen

• Previous office or customer service experience is required.
• Strong attention to detail and a proactive approach.
• Excellent communication and problem-solving abilities.
• Comfortable using PC and data entry systems.

Aufgaben

• Process orders and manage customer enquiries via phone and email.
• Meet KPI targets and maintain accurate data entry.
• Support field-based Sales Executives with appointment bookings.
• Maintain customer relationships and resolve issues promptly.
• Coordinate with internal departments to ensure smooth processes.

Kenntnisse

Customer service

Data entry

Communication

Problem solving

Attention to detail

PC literacy

Tools

CRM systems

Jobbeschreibung

This is a Part-time role working 25 hours per week. The shifts are around 5 hours per day working shifts between 6am-4pm but some flexibility required around busy periods, with working weekends on a rota basis. As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email. Working in a small team you will also be supporting the field-based Sales Executives to book in appointments and taking weekly orders from customers.

Key Activities & Responsibilities:

• Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
• Achieving set KPI'S in line with Medina Foodservice requirements. Calls answered in a timely manner in line with company targets.
• Develop and maintain department structure to understand impact of customer service function across the business
• Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Have a detailed knowledge of allocated customers business, expectations and requirements.
• Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
• Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
• Ensure that all customer Comments/complaints/correspondence is processed in accordance with Medina Foodservice Customer complaints procedure, and customer specific requirements.
• Maintain effective communication between customer and Medina Foodservice, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
• Communicate with internal departments to ensure processes run smoothly

Previous office/customer service environment required

• Passion for excellent customer service
• Excellent attention to detail
• Confident problem solving and decision-making skills
• Self-motivated with a desire to exceed set standards
• PC Literate

At Medina Foodservice we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.

Medina foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.

• £18,122 plus + brilliant rewards and recognition scheme
• 25 hours per week
• Medina Foodservice - Isle of Wight, Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility
• And much more....