Part-Time Foodservice Customer Support Advisor

Medina Food Services Limited; Newport; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Food discount

Holiday allowance

Awards & incentives

Pension

Sysco career opportunities

Job summary

Medina Foodservice – Isle of Wight is seeking a Contact Centre – Customer Support Advisor on a 6 month secondment. The role is part-time (25 hours per week) with shifts around 6am–4pm, some weekend work on a rota.

You will handle orders via phone and email, supporting field sales to book appointments and process weekly orders. £18,122 salary plus a rewards scheme, with a friendly team in a fast-paced environment.

Qualifications

• Previous office/customer service environment required.
• Passion for excellent customer service.
• Excellent attention to detail.
• Confident problem solving and decision-making skills.
• Self-motivated with a desire to exceed set standards.
• PC Literate.

Responsibilities

• Process all orders and collections with accuracy and data entry.
• Achieve KPI targets and respond to customer mailbox enquiries.
• Develop and maintain department structure to understand impact of customer service.
• Build and maintain customer relationships through effective communication and problem solving.
• Know allocated customers' business, expectations and requirements.
• Act as first point for customer issues and drive fast, effective solutions.
• Take ownership of queries and liaise with other departments as needed.
• Process customer comments/complaints in line with procedures.
• Maintain communication and scheduling with customers and internal teams.

Skills

Customer service

Attention to detail

Problem solving

Self-motivated

PC literate

Job description

Medina Foodservice – Isle of Wight is seeking a Contact Centre – Customer Support Advisor on a 6 month secondment. The role is part-time (25 hours per week) with shifts around 6am–4pm, some weekend work on a rota.

You will handle orders via phone and email, supporting field sales to book appointments and process weekly orders. £18,122 salary plus a rewards scheme, with a friendly team in a fast-paced environment.