Customer Support Advisor

Sysco GB; Aylesford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Employee discount on food

Pension

Career development opportunities

Job summary

KFF – Site based Aylesford is seeking a Customer Support Advisor to provide excellent service to external and internal customers by phone, email and web chat. You will handle orders with accuracy, resolve issues, and liaise across departments to meet KPIs and customer expectations.

Offering £28,110 per year plus benefits, pension and career development, the role requires 8-hour shifts (08:30–18:00) on a 5-from-7 rota including weekends.

Qualifications

• Previous office/customer service environment required.
• Excellent attention to detail.
• Confident problem solving and decision-making skills.
• Self-motivated with a desire to exceed set standards.

Responsibilities

• Process all orders with accuracy of data entry and fulfill customer requirements.
• Achieve set sales & service KPIs in line with KFF requirements.
• Develop and maintain department structure to understand impact of customer service.
• Develop and maintain customer relationships through effective communication and problem solving.
• Have detailed knowledge of allocated customers’ business, expectations and requirements.
• Act as first point for customer issues and liaise with other departments for fast solutions.
• Take ownership of customer queries and keep systems updated.
• Ensure all customer comments/complaints are processed per the KFF procedure.

Skills

Customer service

Attention to detail

Problem solving

PC literate

Job description

• Department: Commercial - Commercial Operations
• Compensation: up to GBP 0 - yearly

Job Description

KFF – Site based Aylesford

£28,110 plus benefits and excellent career development, discounted products and services and much more

• 8 hr shifts with 30 min unpaid break (Current operating hours 08.30 – 18.00)
• Any 5 from 7 days (working weekends on rota basis)

At KFF we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.

KFF, is part of the Sysco global familymeaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.

As a Customer Support Advisor, you will be providingexcellent customer service to both external and internal customers being the first point of contact to assist in orders or customer queries, via phone, email & web chat

Key Activities & Responsibilities:

• Process all orders with accuracy of data entry and fulfilling the requirements of each customer
• Achieving set sales & service KPI’S in line with KFF requirements.
• Develop and maintain department structure to understand impact of customer service function across the business
• Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Have a detailed knowledge of allocated customers business, expectations and requirements.
• Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
• Take ownership of customer queries, keeping systems updated and effectively liaise with other departments where necessary.
• Ensure that all customer Comments/complaints/correspondence is processed in accordance with KFF Customer complaints procedure, and customer specific requirements.

Key Attributes:

• Previous office/customer service environment required
• Excellent attention to detail
• Confident problem solving and decision-making skills
• Self-motivated with a desire to exceed set standardsPC Literate

What you'll get:

• Huge discount on all sorts of lovely food and award-winning products
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

Additional Information

At kff everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at kff and we recognise that kff can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.