On-Site Customer Experience Pro — Free Lunch & Bonus

Berwick Care Homes Limited; Shrewsbury; Presencial; GBP 21 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company-wide bonus scheme

Free lunch provided daily

Free on-site parking

On-site gym access

Career development opportunities and外訓

Resumo da oferta

Berwick Care requires a Customer Service Representative to be the first point of contact for customers, delivering an outstanding experience from enquiry to resolution. You will own orders, quotes, and tenders, coordinate with internal teams, and ensure swift issue resolution in a fast-paced on-site environment.

You will manage customer records, meet KPIs, and continuously improve processes while supporting the wider team in delivering high standards for Berwick Care at Stafford Park, Telford.

Qualificações

• Strong verbal and written communication skills.
• Excellent customer service and professional approach.
• IT literacy with experience of using CRM systems.
• Strong organisation and time management skills.
• Ability to remain calm under pressure.
• Problem-solving and multitasking ability.
• Team player with a positive attitude.
• Willingness to learn and complete training on products, systems and processes.

Responsabilidades

• Be the first point of contact for customers via phone, email and live chat.
• Take ownership of customer queries from start to finish, keeping customers informed and ensuring resolution.
• Process customer orders accurately and coordinate with warehouse, purchasing and finance.
• Prepare and issue accurate customer quotes and support tender processes.
• Resolve customer complaints and returns professionally and identify root causes.
• Meet or exceed KPIs, including response times and NPS.
• Manage workload in a fast-paced environment and suggest process improvements.

Conhecimentos

Strong verbal and written comms

Excellent customer service

CRM experience

IT literacy

Organisation & time management

Calm under pressure

Problem solving & multitasking

Team player

Willingness to learn

Ferramentas

CRM systems

Descrição da oferta de emprego

Berwick Care requires a Customer Service Representative to be the first point of contact for customers, delivering an outstanding experience from enquiry to resolution. You will own orders, quotes, and tenders, coordinate with internal teams, and ensure swift issue resolution in a fast-paced on-site environment.

You will manage customer records, meet KPIs, and continuously improve processes while supporting the wider team in delivering high standards for Berwick Care at Stafford Park, Telford.