Customer Success & Orders Specialist

Berwick Care; Telford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company-wide bonus scheme

Free lunch provided daily

Free on-site parking

On-site gym access

Career development opportunities and外訓

Job summary

Berwick Care, based at Stafford Park, Telford, is seeking a Customer Services Executive to join its fast-paced team. You will be the first point of contact for customers, own inquiries from start to finish and help drive accurate order processing, quotes and tender support.

We value a proactive mindset, strong communication and a reliable approach. The role offers on-site working with a company bonus scheme and opportunities for development.

Qualifications

• Proven experience in a customer service, sales support or order processing role.
• Strong verbal and written communication, professional customer service.
• IT literate with CRM experience; confident using Microsoft Office, especially Excel.
• Strong organisation and time management, remaining calm under pressure.
• Problem solving and multitasking with attention to detail.
• Experience preparing quotes or supporting tenders (desirable).
• Willingness to learn and complete training on products, systems and processes.

Responsibilities

• Respond to customer enquiries via phone, email and live chat with a friendly, professional approach.
• Own customer queries from start to finish, ensuring resolution.
• Handle complex or sensitive enquiries and escalate when required, following up for resolution.
• Build relationships with key customers and keep CRM records up to date.
• Process orders accurately and liaise with warehouse, purchasing and finance.
• Prepare accurate quotes and support tender processes.
• Resolve complaints and returns under procedures, identifying root causes.
• Meet KPIs, manage workload, and drive process improvements.
• Support induction and training of new team members.
• Ensure compliance with UK GDPR and health and safety.

Skills

Customer service experience

Order processing

CRM systems

Excel

Communication skills

Multitasking

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

Berwick Care, based at Stafford Park, Telford, is seeking a Customer Services Executive to join its fast-paced team. You will be the first point of contact for customers, own inquiries from start to finish and help drive accurate order processing, quotes and tender support.

We value a proactive mindset, strong communication and a reliable approach. The role offers on-site working with a company bonus scheme and opportunities for development.