Customer Experience & Orders Specialist (On-Site)

Berwick Care Homes Limited; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company-wide bonus scheme

Free lunch provided daily

Free on-site parking

On-site gym access

Career development opportunities and外訓

Job summary

Berwick Care is seeking a Customer Services Executive to join our on-site team at Stafford Park, Telford. You will be the first point of contact for customers, taking ownership of enquiries, orders and issues from start to finish while maintaining accurate CRM records and delivering proactive solutions.

You will process orders, manage back orders, provide quotes for customers and support tenders. You will handle complaints professionally, drive service improvements, and support team training to

Qualifications

• Proven experience in a customer service, sales support or order processing role.
• Strong verbal and written communication skills, with an excellent, professional approach to customer service.
• IT literate with experience of using CRM systems; comfortable with Microsoft Excel.

Responsibilities

• Act as first point of contact for customers via phone, email and live chat.
• Take full ownership of customer queries from start to finish and ensure resolution.
• Process customer orders accurately and liaise with warehouse, purchasing and finance teams.
• Prepare and issue quotes, supporting tender processes and meeting deadlines.
• Resolve complaints and returns professionally and identify root causes for improvement.

Skills

Customer service experience

CRM systems

Excel

Time management

Attention to detail

Quotes tenders

Job description

Berwick Care is seeking a Customer Services Executive to join our on-site team at Stafford Park, Telford. You will be the first point of contact for customers, taking ownership of enquiries, orders and issues from start to finish while maintaining accurate CRM records and delivering proactive solutions.

You will process orders, manage back orders, provide quotes for customers and support tenders. You will handle complaints professionally, drive service improvements, and support team training to