Customer Experience Executive – On-site + Bonus & Perks

Berwick-Care-1; Telford; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Company-wide bonus scheme

Free lunch provided daily

Free on-site parking

On-site gym access

Career development opportunities and外部

Job summary

Berwick Care is seeking a Customer Services Executive to join the on-site team in Telford. You will own customer enquiries, process orders, and collaborate with internal teams to ensure accurate pricing, delivery information and timely resolutions.

The role requires strong communication, Excel and CRM experience, plus a proactive approach to improving service standards in a fast-paced environment.

Qualifications

• Proven experience in a customer service, sales support or order processing role.
• Strong verbal and written communication skills and a professional customer service approach.
• IT literate with experience of CRM systems; proficient in Microsoft Office, especially Excel.

Responsibilities

• Act as a first point of contact for customers via phone, email and live chat.
• Own customer queries from start to finish and ensure satisfactory resolution.
• Process customer orders accurately and communicate pricing/delivery accurately.
• Prepare and issue quotes and support tender processes.
• Resolve complaints and handle returns, following company procedures.
• Support continuous improvement initiatives and assist with training/new team members.

Skills

Customer service

Sales support

Order processing

Communication

Organisation & time management

Problem solving

Quotes / tenders

Willingness to learn

Tools

CRM systems

Excel

Job description

Berwick Care is seeking a Customer Services Executive to join the on-site team in Telford. You will own customer enquiries, process orders, and collaborate with internal teams to ensure accurate pricing, delivery information and timely resolutions.

The role requires strong communication, Excel and CRM experience, plus a proactive approach to improving service standards in a fast-paced environment.