On-site Customer Care & Solutions Advisor

Berwick Care; Shrewsbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company-wide bonus scheme

Free lunch provided daily

Free on-site parking

On-site gym access

Career development opportunities and外?

Job summary

Berwick Care is seeking a Customer Services Advisor to be the first contact for customers, handling queries via phone, email and live chat. You will ensure accurate order processing, respond with friendly, proactive service, and maintain CRM records with attention to detail.

You will manage quotes, pricing and tenders, handle complaints and returns, and work with warehouse and finance to deliver excellent customer experience. Training provided and on-site role at Stafford Park, Telford.

Qualifications

• Experience in a customer service, call centre or retail environment (desirable but not essential).
• Strong verbal and written communication skills.
• Excellent customer service with a professional approach.
• IT literate with experience of CRM systems.
• Good organisation and time management.
• Ability to remain calm under pressure.
• Problem solving and multitasking ability.
• Team player with a positive attitude.
• Willingness to learn and complete product training.

Responsibilities

• Be the first point of contact for customers via phone, email and live chat with a friendly, professional approach.
• Provide clear advice on products, orders, pricing and delivery.
• Own customer queries from start to finish and keep customers informed.
• Escalate complex issues to senior team members and follow up for resolution.
• Maintain accurate customer records and notes in the CRM system.
• Process orders accurately and ensure pricing and delivery details are correct.
• Follow up on back orders and update customers on delivery dates.
• Collaborate with warehouse, purchasing and finance to fulfil orders.
• Prepare and issue accurate quotes and assist with price comparisons and tenders.
• Resolve complaints and returns professionally and log recurring issues for improvement.

Skills

Customer service

Communication

IT literacy

CRM experience

Team player

Organisational skills

Problem solving

Tools

CRM systems

Job description

Berwick Care is seeking a Customer Services Advisor to be the first contact for customers, handling queries via phone, email and live chat. You will ensure accurate order processing, respond with friendly, proactive service, and maintain CRM records with attention to detail.

You will manage quotes, pricing and tenders, handle complaints and returns, and work with warehouse and finance to deliver excellent customer experience. Training provided and on-site role at Stafford Park, Telford.