Customer Services Advisor - On Site, Telford | Bonus & Perks

Berwick Care; Telford; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Company-wide bonus scheme

Free lunch provided daily

Free on-site parking

On-site gym access

Career development opportunities and外部

Career development opportunities and外部

Résumé du poste

Berwick Care is seeking a Customer Services Advisor to be the first point of contact for customers, handling enquiries, orders and quotes with care. You will work in a busy on-site team, providing clear guidance and owning queries from start to finish.

Ideal candidates will have strong communication skills, experience in customer service, and IT literacy with CRM systems. Training will be provided to understand Berwick Care products and processes, ensuring high standards of service.

Qualifications

• Experience in a customer service, call centre or retail environment is desirable
• Strong verbal and written communication skills
• Excellent customer service with a professional approach
• IT literate, with experience of using CRM systems
• Strong organisation and time management skills
• Ability to remain calm under pressure
• Problem-solving and multitasking ability
• Team player with a positive attitude
• Willingness to learn and complete training on products, systems and processes

Responsabilités

• Act as first point of contact for customers via phone, email and live chat, in a friendly, professional and timely manner
• Provide clear and accurate advice on products, orders, pricing and delivery
• Take ownership of customer queries from start to finish and keep customers informed
• Escalate complex issues to relevant departments or senior team members and follow up to ensure resolution
• Maintain accurate, up-to-date customer records and interaction notes on the CRM system
• Process customer orders accurately and efficiently with correct pricing and delivery information
• Manage and follow up on back orders and update customers on progress and delivery dates
• Liaise with internal teams to ensure orders are fulfilled smoothly
• Prepare and issue accurate customer quotes and support tender processes
• Resolve customer complaints and returns professionally according to procedures
• Meet or exceed individual and team KPIs and continuously improve processes
• Support colleagues and provide cover to maintain service levels

Connaissances

Communication skills

Customer service

Team player

Problem solving

Calendar/time management

Calm under pressure

Willingness to learn

Outils

CRM systems

Description du poste

Berwick Care is seeking a Customer Services Advisor to be the first point of contact for customers, handling enquiries, orders and quotes with care. You will work in a busy on-site team, providing clear guidance and owning queries from start to finish.

Ideal candidates will have strong communication skills, experience in customer service, and IT literacy with CRM systems. Training will be provided to understand Berwick Care products and processes, ensuring high standards of service.