Office Manager | South West London and St George's Mental Health NHS Trust

South West London and St Georges Mental Health Trust; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization in London is seeking an experienced Office Manager to lead its administrative team for the Kingston Talking Therapies service. This full-time role involves managing various administrative tasks and supporting the service manager in providing high-quality care. Ideal candidates will have a strong administrative background and leadership skills. The organization values diversity and offers flexible working opportunities.

Benefits

Flexible working

Career development opportunities

Various employee benefits

Qualifications

• Proven experience in a similar administrative or management role.
• Ability to manage a team and ensure effective communication.
• Understanding of data protection and good information governance practices.

Responsibilities

• Manage Kingston Talking Therapies Administration Staff.
• Support the Kingston Talking Therapies Service Manager.
• Coordinate scheduling appointments and manage communications.

Skills

Leadership

Administrative skills

Communication

Time management

Education

Relevant administrative experience

Job description

Are you keen to progress into an office manager, leadership position? Are you passionate, able to use your initiative and motivated to lead the admin team to provide support for Talking Therapies? This is an exciting opportunity for a Band 5 office manager position within Kingston Talking Therapies, based at Holyfield House, Surbiton. This is a full-time role for 37.5 hours per week, leading an admin team who provide admin and clerical support for the Kingston Talking Therapies Service. The candidate will need to possess a strong administrative background enabling them to support the service to a high standard, providing efficient and professional administrative support. This is a busy and varied role.

• To manage Kingston Talking Therapies Administration Staff and office tasks to ensure effective communication between staff, service users, departments and a variety of external agencies/organizations and referrers.
• To support the Kingston Talking Therapies Service Manager in pathway management of the Kingston Talking Therapies caseload.
• To work closely with and liaise with all internal teams to ensure referrals are navigated appropriately to and from the Kingston Talking Therapies Service.
• To manage all administration tasks including coordination of scheduling appointments, managing referral and discharge communications, room bookings, responding to calls, disseminating key information across administrative team, collating statistics and returns as required by the Trust, word-processing as well as developing and maintaining filing systems adhering to Data Protection and Good Information governance practices.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

• To line-manage the Kingston Talking Therapies office administrators, which includes responsibility for interviewing, appraisal and sickness absence following disciplinary procedures if required.
• To manage all office tasks to meet operational needs and work within budget constraints.
• To establish and maintain all office management and administrative systems for Kingston Talking Therapies, including IAPTus, RiO and eProcurement system documentation.
• To be responsible for setting up landline log ins for new staff.
• To undertake duty of a designated Fire Warden of the department.
• To manage Office Administration staff ensuring the office is manned during operational hours.
• To implement and contribute to policy and service development in relation to own area of work.
• To pay particular attention to keeping abreast of policies and procedures relating to administration and Health and Safety.
• To be responsible for receiving complex and confidential information in regards to a range of matters and ensuring that this is dealt with in a professional manner.
• To manage a process of effective communication/team briefings, with staff under sphere of responsibility.
• To communicate with all disciplines in an effective manner using tact and diplomacy in often difficult situations ensuring confidentiality is maintained when appropriate. To communicate with various agencies, consultancies and staff ensuring prompt acknowledgement of referrals.

This advert closes on Sunday 14 Sep 2025