Office Manager

Lloyd Recruitment - East Grinstead; Westerham; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Onsite parking

22 days annual leave + Bank Holidays

Job summary

Lloyd Recruitment Services are assisting with the vacancy for an Office Manager role in the United Kingdom. The successful candidate will oversee daily operations, lead the customer service and office support teams and drive efficient processes across the business.

The position is permanent, full-time with a salary of £34K-£38K DOE, 22 days annual leave plus Bank Holidays, onsite parking and the opportunity to own daily office operations in a varied role.

Qualifications

• Previous experience in an Office Manager role or similar.
• Strong leadership with experience managing and motivating a team.
• Excellent organisational and administrative abilities with strong attention to detail.
• Confident communicator able to build relationships.
• Ability to work independently, prioritise workloads and use initiative.
• Strong customer service experience and commitment to service standards.
• Good IT skills and confidence with office systems and software.

Responsibilities

• Overseeing daily operations and ensuring smooth workflows.
• Mentoring and developing the customer service and office support team.
• Allocating workloads, monitoring performance and supporting team development.
• Recruitment, onboarding and training activities.
• Conducting regular team meetings and performance reviews.
• Improving office procedures to enhance efficiency.
• Handling customer enquiries, complaints and escalations professionally.
• Providing administrative support across the business.
• Maintaining a well-organised, productive office environment.
• Managing staff attendance and holiday records.

Skills

Leadership

Team management

Organisation

Communication

Independence

Customer service

IT skills

Tools

MS Office

Job description

Key Responsibilities of the Office Manager:

• Overseeing daily operations, ensuring smooth and efficient workflows
• Managing, mentoring and developing the customer service and office support team
• Allocating workloads, monitoring performance and supporting team development
• Managing recruitment, onboarding and training activities
• Conducting regular team meetings and performance reviews
• Reviewing and improving office procedures and working practices to enhance efficiency
• Ensuring customer enquiries, complaints, returns and escalated issues are resolved professionally and in a timely manner
• Providing administrative support across the business as required
• Maintaining a well-organised, professional and productive office environment
• Handling staff attendance and holiday records

Essential Skills & Experience Required:

• Previous experience within an Office Manager role or similar
• Strong leadership skills with experience managing and motivating a team
• Excellent organisational and administrative abilities with strong attention to detail
• Confident communicator with the ability to build relationships
• Ability to work independently, prioritise workloads and use initiative
• Strong customer service experience and a commitment to delivering excellent service standards
• Good IT skills and confidence using office systems and software

What's on Offer:

• Salary £34K - £38K DOE
• Permanent, full-time position
• 22 days annual leave plus Bank Holidays
• Onsite parking
• Opportunity to work within an exciting, and varied role with ownership of daily office operations

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer