Office Manager

Premier Marinas; Hamble-le-Rice; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

Private Medical Cover

Free onsite parking

Online GP service

Job summary

Premier Marinas at Hamble Yacht Services on the River Hamble is seeking an Office Manager to join our team. You will deliver high levels of customer service while supporting the General Manager with day-to-day administration and marina operations, including the boatyard.

The role is office-based, Monday to Friday, with occasional weekend work during busy periods. Experience in a marina environment is advantageous, and we offer a generous salary, 25 days annual leave, private medical cover,

Qualifications

• Experience delivering excellent customer service and managing administrative tasks.
• Ability to process contracts, invoices and payments accurately.
• Experience with berth allocations and boat movements is a plus.

Responsibilities

• Office-based role handling tenant and customer enquiries.
• Maintain customer records and process contracts, invoices and payments.
• Assist with berth allocations and customer boat movements.
• Support the General Manager and wider team with day-to-day operations.
• Coordinate with contractors and suppliers as required.
• Occasional weekend work with advance notice during busy periods.

Skills

Customer service

Commercial awareness

Communication skills

Teamwork

Flexible approach

Tools

Havenstar

Office software

CRM systems

Job description

Premier Marinas are seeking to appoint an Office Manager to join our team at Hamble Yacht Services located on the River Hamble.

As a key member of the team, you will provide high levels of customer service while supporting the General Manager and wider team with the day-to-day administration and operation of the marina and boatyard operation. This is a great opportunity for a customer-focused, commercially aware individual with strong communication skills, a flexible approach and the ability to manage a varied workload.

Candidates must be able to demonstrate:

• Ability to understand and deliver excellent customer service
• Commercial awareness and an understanding of customer requests and sales opportunities
• Ability to learn and use computer software systems, including Havenstar
• Strong communication and problem‑solving skills
• A “can do” attitude and flexible approach to teamwork

This role will be primarily office based and involve dealing with tenant and customer enquiries, maintaining accurate customer records, processing contracts, invoices and payments, assisting with berth allocations and customer boat movements.

The position would suit a reliable and responsible individual who can work on their own initiate while providing administrative support to the General Manager and wider team. The role will also include assisting with berth holder events and liaising with contractors, suppliers and other external parties as required.

Experience of working in a marina and boatyard environment is advantageous but not essential. If you’re excited about this role but your past experience doesn’t align perfectly, we encourage you to apply. Full training can be provided and in all cases we will support you to grow your skills and assist you to reach your potential.

A generous salary, 25 days annual leave, plus additional time off in lieu for any bank holidays worked, Private Medical Cover, free onsite parking and access to an Online GP service 7 days a week are just some of the benefits on offer.

The role is primarily Monday to Friday and may require flexibility with varying start and finish times during busy periods. Occasional weekend working, with advance notice, might be required subject to seasonal demand.

We believe diversity makes us stronger. We treat all applicants equally and with respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Proof of eligibility to work in the UK will be required. Our Applicant Privacy Notice is available on our website.

We reserve the right to appoint to this role should a suitable candidate be found prior to the closing date.