Marina Office & Customer Experience Manager

Marine Resources Recruitment Ltd; England; On-site; GBP 26,000 - 38,000; Full time

Job summary

Marine Resources Recruitment Ltd is seeking an experienced Office Manager for a leading marina and boatyard on the River Hamble. You will support the General Manager with day-to-day administration and operation, ensuring smooth front-of-house and back-office tasks while delivering excellent service to customers and tenants.

The role is office-based, Monday to Friday with some flexibility during busy periods and occasional weekend work with notice.

Qualifications

• Strong understanding of excellent customer service, good commercial awareness and excellent communication and problem-solving skills.
• Reliable, responsible and organised, with the ability to manage a varied workload and work independently.
• Positive, flexible and proactive attitude, with a willingness to learn new computer systems and support the wider team.

Responsibilities

• Responding to customer and tenant enquiries
• Maintaining accurate customer records
• Processing contracts, invoices and payments
• Assisting with berth allocations and customer boat movements
• Providing administrative support to the General Manager and wider team
• Helping to organise berth-holder events
• Liaising with contractors, suppliers and other external parties
• Identifying customer requirements and potential sales opportunities

Skills

Customer service

Administrative

Communication

Problem solving

Organisational skills

Sales awareness

Tools

Computer systems

Job description

Marine Resources Recruitment Ltd is seeking an experienced Office Manager for a leading marina and boatyard on the River Hamble. You will support the General Manager with day-to-day administration and operation, ensuring smooth front-of-house and back-office tasks while delivering excellent service to customers and tenants.

The role is office-based, Monday to Friday with some flexibility during busy periods and occasional weekend work with notice.