Customer Service Advisor (Eastbourne)

Marine Resources Recruitment Ltd; Eastbourne; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marine Resources Recruitment Ltd is recruiting a Customer Service Advisor for a busy marina in Sovereign Harbour. The role is customer-facing and focuses on creating a welcoming and professional experience for berth holders and visitors.

The position is office-based with occasional outdoor duties around the marina, and a rota that includes weekends and bank holidays. A friendly, flexible team player will thrive in this environment.

Qualifications

• Experience in delivering excellent customer service.
• Able to handle enquiries and sales.
• Comfortable learning new software.

Responsibilities

• Provide welcoming customer service to berth holders and visitors.
• Handle enquiries and process sales where applicable.
• Assist with marina operations and some outdoor duties.

Skills

Customer service

Sales

Computer systems

Teamwork

Tools

CRM software

Job description

We’re recruiting for a Customer Service Advisor to join a friendly and hardworking team at a busy marina in Sovereign Harbour.

This is a varied, customer-facing position where you’ll play an important part in creating a welcoming and professional experience for berth holders and visitors. It’s a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment and is happy to take a flexible, hands-on approach.

The role will be primarily office-based but will also involve some outdoor duties around the marina. You’ll work as part of a rota that includes weekends and bank holidays.

We’re looking for someone who can demonstrate:

• A genuine commitment to delivering excellent customer service
• Good enquiry-handling and sales skills
• Confidence learning and using computer software systems
• A positive, “can-do” attitude
• A flexible and supportive approach to teamwork

Previous boating or marina experience would be advantageous but isn’t essential.