Customer services executive

Yare View Holiday Cottages; Brundall; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounts on Yare View Holiday Cottages stays

Job summary

A local holiday cottage company in Brundall is seeking a Customer Service & Marina Administrator to ensure smooth operations at the marina. The candidate will manage customer interactions, handle bookings, and support the team with administration tasks. Strong communication and organisational skills are essential, along with the ability to work well under pressure. A positive attitude and teamwork spirit are necessary for this full-time, permanent role, which offers employee discounts on holiday stays.

Qualifications

• Strong communication and organisational skills are required.
• Must be positive and helpful in attitude.
• Ability to use booking systems and spreadsheets confidently is necessary.

Responsibilities

• Act as the first point of contact for customers and boaters.
• Manage mooring enquiries and handle bookings.
• Support holiday cottage bookings and coordinate with maintenance.

Skills

Strong communication skills

Organisational skills

Positive attitude

Calm under pressure

Teamwork

Tools

Booking systems

Spreadsheets

Email

Job description

We’re looking for a friendly, organised and reliable Customer Service & Marina Administrator to join our team at Brundall Gardens Marina. This role is perfect for someone who enjoys variety, customer interaction and helping keep a busy marina running smoothly.

What you’ll do

• Be the first point of contact for customers and boaters
• Manage mooring enquiries, renewals and agreements
• Handle bookings, emails, calls and general office admin
• Support our holiday cottage bookings (SuperControl)
• Coordinate with maintenance and housekeeping teams
• Keep our records, payments and systems organised
• Provide excellent customer service every day

What we’re looking for

• Strong communication and organisational skills
• Positive, helpful attitude
• Able to use booking systems, spreadsheets and email confidently
• Calm and reliable under pressure
• Enjoys working as part of a small friendly team

Hours

Full-time, permanent (Mon–Fri with occasional flexibility)

• Discounts on Yare View Holiday Cottages stays

How to apply

Apply with your CV and a short message explaining why you’d be a good fit.