Assistant Manager

Premier Marinas; Hamble-le-Rice; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Salary details in job ad

25 days annual leave

Bank holiday TOIL

Job summary

Premier Marinas is seeking an Assistant Manager for Hamble Yacht Services on the River Hamble. The role involves day-to-day management of both the marina and boatyard, delivering an outstanding customer experience and ensuring safe, efficient, and commercially successful operations.

The ideal candidate will lead a team with a flexible approach, strong communication skills, and deep knowledge of marina and boatyard operations.

Qualifications

• Ability to understand and deliver excellent customer service.
• Leadership skills and the ability to support, guide and develop a team.
• Specialist knowledge and an understanding of marina and boatyard operations.
• Ability to identify and resolve problems effectively.
• Strong communication skills and a "can do" attitude.
• Resilience and a flexible approach to teamwork.
• Ability to delegate appropriately and to communicate effectively with different stakeholders.

Responsibilities

• Work across the marina and boatyard, supervising staff, contractors and external providers.
• Assist with maintenance and improvement works and oversee boatyard scheduling.
• Carry out regular inspections and support boat moving, towing and driving of boats as required.
• Support customer communications and help resolve customer complaints and service issues.
• Liaise with onsite tenants and deputise for the General Manager in their absence; act as On Call Manager on rotation.

Skills

Customer service

Leadership

Marina ops

Problem solving

Communication

Teamwork

Delegation

Stakeholder management

Job description

Premier Marinas are seeking to appoint an Assistant Manager to join our team at Hamble Yacht Services located on the River Hamble

Working closely with the General Manager, you will play an important role in the day-to-day management of both the marina and boatyard, helping to deliver an outstanding customer experience, ensuring the site operates safely, efficiently and commercially successfully.

This is a great opportunity for a strong team leader with a flexible approach, good communication skills and experience in managing marina and boatyard operations.

Candidates must be able to demonstrate:

• Ability to understand and deliver excellent customer service
• Leadership skills and the ability to support, guide and develop a team
• Specialist knowledge and an understanding of marina and boatyard operations
• Ability to identify and resolve problems effectively
• Strong communication skills and a "can do" attitude
• Resilience and a flexible approach to teamwork
• Ability to delegate appropriately and to communicate effectively with different stakeholders

This role will involve working across both the marina and boatyard and will include supporting the management of staff, contractors and external service providers, assisting with maintenance and improvement works, overseeing boatyard scheduling and carrying out regular inspections.

The role will also involve assisting with boat moving, towing and driving of boats as required, supporting customer communications and helping to resolve customer complaints and service issues. Close liaison with onsite tenants is key to this role.

The Assistant Manager will also deputise for the General Manager in their absence and perform the role of 'On Call Manager' on an agreed rotation basis.

• A generous salary
• 25 days annual leave
• plus additional time off in lieu for any bank holidays worked
• Private Medical Cover
• free onsite parking
• access to an Online GP service 7 days a week

The role is primarily Monday to Friday and will require flexibility with varying start and finish times during busy periods.Occasional weekend working with advance notice will be required subject to seasonal demand.

We believe diversity makes us stronger. We treat all applicants equally and with respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Proof of eligibility to work in the UK will be required. Our Applicant Privacy Notice is available on our website.

We reserve the right to appoint to this role should a suitable candidate be found prior to the closing date.