Office Manager

Four Squared Recruitment Ltd; England; On-site; GBP 26,000 - 34,000; Full time

Job summary

A modern accountancy firm in Hereford is seeking an Office Manager to oversee business performance and marketing efforts. This pivotal role demands strong organization, effective communication, and IT proficiency. The ideal candidate will manage office operations, engage positively with clients, and actively support team objectives. Experience in office management within an accountancy environment is advantageous but not essential. The position offers a supportive development program and flexible working policies.

Benefits

Free parking

Fully supported development program

Qualifications

• Previous office management experience in an accountancy firm preferable but not essential.
• High level of proficiency in core IT applications.
• Ability to manage office operations efficiently.

Responsibilities

• Oversee business performance and marketing.
• Communicate effectively with clients and team members.
• Liaise with directors to achieve performance targets.
• Maintain records and manage correspondence.

Skills

Time-keeping

Initiative

Teamwork

Confidentiality

Social media interaction

Tools

Microsoft Office Suite

Job description

Office Manager

Hereford

26,000 - 34,000 (DOE)

We are recruiting an office manager to play a key role in the success of our client's modern accountancy firm. They are a progressive firm who are passionate about making a difference to our local Herefordshire-based client base. We love working with local businesses and pushing the boundaries of what is expected from an accountancy firm.

We are looking for a key team member to take ownership of all things office management, including business performance and marketing.

We operate on a subscription basis with our clients, as opposed to the older annual billing method. In addition, we are a paperless office and provide the flexibility for clients to work remotely.

Although not applicable to this role, our office operates a flexible working policy with many of the team utilising remote working. This role will come with free parking and a fully supported development program for the candidate.

We reiterate, THIS IS NOT A STANDARD RECEPTIONIST ROLE. We are looking for a superstar office manager to work with our superstar accountancy team.

Person Specification

• Has excellent time‑keeping and prioritises work effectively
• Confidentiality is key at all times
• Is flexible, reliable, co‑operative and has a professional approach to work
• Works as a positive, friendly and helpful team player
• Communicates in a positive and constructive manner
• Uses initiative and takes a proactive approach to work by regularly seeking ways to improve internal procedures
• Positively supports and promotes changes within the work environment
• Has an interest and aptitude for social media interaction

Business Performance

• Reviewing and reporting key metrics of performance to the directors
• Reviewing team performance and ensuring targets are achieved by liaising with team members to plan work
• Take an active role in developing business performance and identifying and communicating deficiencies and areas for improvement
• Oversee the marketing of the business and utilise team members in actively posting marketing content online and through social media
• Identify marketing opportunities for the business, including networking events, advertising, etc.
• Liaise with and manage the directors’ time to ensure performance and work targets are achieved

First Point of Call for Clients

• Answer all incoming telephone calls from clients in a professional manner
• Open all incoming post and distribute as necessary
• Act as a first point of contact in the office for all team members and clients
• Control all office requirements—stationery to maintenance issues
• Liaise with IT consultant on office technical issues

Document Production

• Creates typed work of a high quality and accuracy
• Makes effective use of the Document Management System for the client virtual portal
• Creates new documents from templates, using contact data via Mail Merge
• Uses initiative to compose and send correspondence on behalf of the Manager, requiring focused concentration and attention to detail
• Supplies reports for Managers using internal accounts production/document Management software
• Controls accurate records of all files (hard and virtual) within the office to GDPR‑compliant levels

IT Skills/Systems

• Maintains a high level of proficiency in core IT applications including the Microsoft Office suite (Word, Excel, PowerPoint and Outlook)
• Be confident in learning and subsequently using new software products
• Be efficient in the timely submission of client data to HMRC and Companies House

Previous office management experience in an accountancy firm preferable but not essential.

The hours of work for this opportunity are 9:00 am to 5:15 pm (Monday‑Friday) with an hour for lunch.