Office Manager

Eurofins USA Clinical Diagnostics; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in compliance and testing is seeking an Office Manager for their Castleford location. This full-time position involves supporting operational and sales teams, managing day-to-day administrative tasks, and providing excellent customer service. Key responsibilities include acting as the main contact for calls, maintaining records, overseeing CRM data input, and assisting the Laboratory Business Manager. Candidates should possess strong organizational skills and a proactive approach. The role offers a competitive package, including annual leave and pension provisions.

Benefits

Competitive salary

Good pension provision

Training and development

Five weeks annual leave plus bank holidays

Qualifications

• Strong organizational skills and proactive attitude are essential for success.
• Experience in customer service and administration will be beneficial.
• Ability to manage data inputs efficiently.

Responsibilities

• Act as the first point of contact for all incoming calls.
• Maintain records and monitor business KPIs.
• Manage data input to company CRM related to service delivery.
• Act as Personal Assistant to the Laboratory Business Manager.
• Manage receipt and dispatch of goods to customers.
• Provide IT support for basic queries.
• Liaise with contractors for building maintenance.
• Supervise part-time administrative staff as required.

Skills

Proactive organization

Customer service

Data management

Basic IT skills

Tools

HubSpot (CRM)

Job description

Company Description

Office Manager

Eurofins Electrical & Electronic UK Ltd is looking to recruit a proactive and organised Office Manager for our Castleford laboratory (Postcode WF10 5QA). In this role, you will work alongside our operational and sales teams and be responsible for all day-to-day administrative support.

You will support the operational team and other stakeholders as we deliver excellent customer service, build relationships, and maximise opportunities to cross-sell and deliver our services.

Reporting to the Laboratory Business Manager, you will work with the test engineers and the sales team, supporting our customers as they look to design, develop and deliver compliant products to market.

As Office Manager, you will be responsible for a diverse range of general administrative and financial tasks associated with the laboratory. Key responsibilities include:

• Act as the first point of contact for all incoming calls
• Maintain records and monitor business KPI's
• Manage data input to company CRM (HubSpot) related to the delivery of our services and chasing workflow
• Act as Personal Assistant (PA) to the Laboratory Business manager
• Manage receipt and dispatch of goods to customers
• Provide IT skills liaising internally and externally to resolve basic IT queries
• Liaise with external contractors to support building maintenance
• Supervise part-time administrative support staff as appropriate

Upon joining the Eurofins Electrical & Electronic UK team, you will receive a competitive package with good pension provision, training and development and the opportunity to progress in a growing and ambitious company. The post is full-time (37.5 h/pw), and we offer five weeks of annual leave plus bank holidays.

Eurofins Electrical & Electronic UK delivers an extensive range of services covering all aspects of compliance, certification and testing for electrical and electronics products across all industries and market sectors and, in conjunction with companies in the wider Eurofins network of laboratories, offers its customers a single point of contact for product approvals.

Eurofins Electrical & Electronic UK has locations in York, Castleford, Grangemouth, Bristol, London, Southampton, Ellesmere Port, Wimborne, and Bideford.