Office Manager

LWC Drinks; Aylesbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading beverages company in Aylesbury is seeking an experienced Office Manager to oversee administrative activities, manage office staff, and ensure smooth operations. The ideal candidate should possess excellent customer service skills, proficiency in Microsoft Excel, and experience with office management systems. This role offers benefits such as free parking and an annual bonus.

Benefits

Free Parking

Cycle to work scheme

Annual Bonus

Referral Program

Responsibilities

• Organise and supervise all administrative activities.
• Manage filing systems and office expenditures.
• Oversee recruitment and training of new staff.
• Ensure excellent customer care and handle enquiries.
• Delegate administration duties to office staff.

Skills

Excellent customer service skills

Use of Microsoft Excel

Teamwork skills

Management and communication skills

Tools

Trinity system

Cyberquery

Job description

Office Manager

Reports to: Depot Manager

Depot: Aylesbury

Overview

To organise and supervise all of the administrative activities that facilitate the smooth running of the Depot. Responsible for the line management of the staff within the office including telesales, credit control, cash control and depot accounts.

Responsibilities

• Checking answerphone messages and emails for the depot and answering any relevant queries.
• Managing filing systems.
• Developing and implementing new administrative systems. Ensuring the office as a whole runs as efficiently and effectively as possible.
• Recording office expenditures and managing the budget.
• Responsible for running monthly margin reports, gross margins on Cyberquery, gross margins on Trinity, retro credit report, ullage write-offs, add-backs, and aged debt report. Also reports on loans, fridges and essential retros, free stock, and managing LWC Support.
• Responsible for crediting retro within the depot, running 5 weekly and printing monthly/weekly margin reports.
• To clear any outstanding and pending issues.
• Responsible for customer services within the depot, ensuring all queries are dealt with correctly and responsible for the overall customer care of the depot.
• Responding to customer enquiries and complaints.
• Organising the office layout and maintaining supplies of stationery and equipment.
• Maintaining the condition of the office and arranging for necessary repairs.
• Overseeing the recruitment of new staff, including interviews, training and inductions.
• Responsible for delegating all administration duties to the relevant office staff, sorting out the post, confirmations, filing, processing orders etc.
• Ensuring adequate staff levels to cover for absences and peaks in workload.
• Delegating work to staff and managing their workload and output.
• Promoting staff development, training and disciplinary matters.
• Administration of holiday requests and absence monitoring.

Knowledge And Experience

• Excellent customer service skills.
• Use of Microsoft Excel for spreadsheets and records.
• Full use of the Trinity system, quote system and Cyberquery.
• Good teamwork skills, with office staff as well as drivers and warehousing staff.
• Good management and communication skills.

Benefits

• Free Parking
• Cycle to work scheme
• Annual Bonus
• Referral Program