Optical Client Experience Specialist

Bayfields Opticians and Audiologists; Harrogate; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Supportive environment

Development opportunities

Competitive salary and benefits

Job summary

Bayfields Opticians & Audiologists in Harrogate invites an experienced Client Experience Advisor to join our boutique practice. You will focus on delivering obsessively great service from welcome to aftercare, helping clients choose eyewear and contact lenses, and supporting our friendly team.

We offer a supportive environment, development opportunities, and a competitive salary and benefits package. The role is full-time, 40 hours per week, Monday to Saturday, with a midweek day off.

Qualifications

• Excellent communication and customer service skills.
• Ability to build rapport with clients.
• Team player with a friendly attitude.

Responsibilities

• Provide exceptional client-focused service throughout the journey.
• Assist with eyewear selection, fittings, and aftercare.
• Collaborate with team to deliver the Welcome, Discover, Delight experience.

Skills

Communication

Customer service

Job description

Bayfields Opticians & Audiologists in Harrogate invites an experienced Client Experience Advisor to join our boutique practice. You will focus on delivering obsessively great service from welcome to aftercare, helping clients choose eyewear and contact lenses, and supporting our friendly team.

We offer a supportive environment, development opportunities, and a competitive salary and benefits package. The role is full-time, 40 hours per week, Monday to Saturday, with a midweek day off.